Service Desk

1 week ago

Brisbane, Australia Office of Industrial Relations Full time

Key responsibilities
In the role of Service Desk and Testing Consultant you will undertake activities relating to the installation, configuration and maintenance, testing, administration and support of Information Technology and Telecommunications to meet the needs of the Office of Industrial Relations.

**Accountabilities include**:

- Provide first and second level Information and Communication Technology Services (ICTS) support for approved software and hardware for the OIR in accordance with Managed Operating Environment (MOE) and Standard Desktop guidelines.
- Contribute to the effective management of ICT services through the installation, maintenance and administration of: o extensive local area networkso personal computers and associated peripheralso operating systems (Windows 10)o video conferencing equipmento Collaboration Toolso Department specific hardware and software.o Coordinate the provision of ICT services and supplies from internal and external providers.
- Coordinate activities so that outcomes are achieved in an effective and efficient manner.
- Develop operational policies, practices and standards documentation in accordance with quality management principles.
- Provide advice on ICTS related issues and asset management within corporate policy.
- Maintain an up-to-date knowledge and understanding of the department's business activities, ICTS environment, and developments and trends in information technology.

This role reports to the Senior Service and Support Officer.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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