Team Leader

7 days ago

Sydney, Australia PERSOLKELLY Full time

Seeking an experienced Team Leader to join a growing team. Positive and supportive culture.

***

**ABOUT THE ROLE**:
PERSOLKELLY have partnered with a highly respected Bank that operates nationally. We are looking for an experienced Member Services Team Leader to join on a permanent basis. You will report into the H/O Operations and manage a team of 5 Member Service Agents.

**YOUR DUTIES**:

- Set team targets and individual targets
- Monitor system performance, identifying and resolving problems
- Prepare and complete action plans
- Maintain performance standards
- Ensure a high standard of member service is provided, in a friendly and professional manner
- Provide training and mentoring
- Assist with escalations
- Identify operational strategies through analysing data and identifying trends

**PERSONAL REQUIREMENTS**:

- Experience in a similar role - Team Leader - Essential
- Strong knowledge of Banking products
- Loans, Deposits and Insurance
- Intermediate-advanced Microsoft Office
- Demonstrated high leadership skills including reporting and coaching
- Exceptional attention to detail
- Degree qualified in a business related disclipine

**HOW TO APPLY**:
**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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