Aps3 Helpdesk Support Officer

2 weeks ago

Canberra, Australia HAYS Full time

An Australian Public Service role seeking Helpdesk Support Officers.

**Your new company**

A federal government agency recruiting for helpdesk support officers in a well-established agency to join their team on a temporary contract initially for a 6-12-months. This Australian Government Department plays a critical role for the wider Australia, assisting in a wide range of processes to prepare and deliver operations whilst focusing on development, operations, and delivery of events.

**Your new role**

In your new team you will have the opportunity to provide a high level of customer support with high motivation. This work will involve excellent customer service skills with strong communication and telephone manner.

Your primary responsibilities are:

- You are the first point of call from staff in relation to employment, training, and payments
- Make and communicate decisions within defined boundaries relating to the area of responsibility using training, templates and standard operating procedures provided
- Cultivate and maintain stakeholder relationships, including assisting in the resolution of stakeholder problems.
- Make decisions and resolve issues with some guidance from more senior staff
- Escalate complex issues as required.
- Undertake quality assurance activities to maintain the integrity, availability and capability of the systems including data input.

**What you'll need to succeed**

Your previous experience in a similar role within the Australian Public Service will lead to your success. You will have a strong track record with experience in customer service support and strong attention to detail.

Security requirements: You must be an Australian citizen.

**What you'll get in return**

You will be part of a blended workforce and can further progress your customer support skills in this communication role. Initial 6-12-month contract with opportunity to extend.

**What you need to do now**

2794734

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