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Customer Service Manager

2 weeks ago

Malaga, Australia SHREEGANESH DISTRIBUTORS Full time

interacting with customers in online chat portals
- responding to questions about the company, its products or services
- resolving customer complaints and escalating them when necessary
- processing orders, invoices, payments, claims, credits and returns
- updating and maintaining records of customer interactions
- achieving key performance indicator targets, such as average handling time and time in queue
- Oversee our customer service team
- Manage and train Customer Associates
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
- Onboard new employees and train them based on your expertise and skill set
- Create and implement an effective customer loyalty program

Pay: $135,000.00 per year

**Benefits**:

- Company car
- Employee discount
- Employee mentoring program
- Parental leave
- Professional development assistance
- Travel reimbursement
- Visa sponsorship

Schedule:

- Overtime
- Public holidays
- Weekend availability

Supplementary Pay:

- Penalty rates
- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: In person