Sales Support

**Company Description**

TECHD Group is a Managed Services Provider (MSP) based in Manly, NSW, delivering end‑to‑end IT solutions for small to medium businesses locally and internationally. Our core focus is on providing personalised and local customer service, backed by flexible, tailored and value‑driven IT solutions. We aim to be an IT partner, enabling clients to focus on running their business efficiently.

**Role Description**

**Key ResponsibilitiesSales Support**
- **Pipeline management & CRM** - update and maintain the HubSpot CRM, track leads and opportunities and prepare regular sales reports.
- **Quoting & proposals** - assist the sales team with preparing hardware, software and project quotations, proposals and service catalogues.
- **Lead qualification & follow‑up** - liaise with prospects generated through marketing activities; qualify opportunities and schedule meetings for senior consultants.
- **Customer relationship management** - ensure timely responses to client enquiries, coordinate hand‑offs between sales and technical teams and support contract renewals.

**Marketing**
- **Content creation** - draft and schedule social posts, assist with website content updates and maintain marketing collateral such as case studies and brochures.
- **Event coordination** - organise webinars and client events, manage event registrations and follow up with attendees.
- **Analytics & reporting** - monitor engagement metrics (open rates, click‑through rates, social reach) and provide insights to improve future campaigns.

**General Administration**
- Provide light administrative support to ensure smooth office operations (e.g., meeting coordination, travel arrangements and maintaining accurate records).
- Collaborate with finance to ensure accuracy of marketing budgets and coordinate purchase orders related to marketing and sales activities.

**Required Qualifications & Skills**
- Proven experience in marketing and/or sales support.
- Excellent verbal and written communication skills, particularly in customer‑facing situations.
- Proficiency with **Microsoft Office 365**, HubSpot CRM, Mailchimp and social media platforms.
- Strong organisational and time management abilities with meticulous attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- A proactive approach and willingness to learn in a technical environment.

**Education & Experience**
- Bachelor’s degree in marketing, business, communications or a related field (preferred).
- 1+ year’s experience in a marketing, sales support or office administration role.
- Experience in IT services or a technical environment is advantageous.

**Additional Requirements**
- Australian work authorisation.
- Willingness to work **100 % on‑site** at our Manly, NSW office.
- NSW Police background check.

**What We Offer**
- **Competitive salary**: $65,000 - $85,000 per year (commensurate with experience).
- Full‑time position with a standard Monday-Friday schedule (8:30 am - 5:30 pm).
- Opportunities to work with cutting‑edge IT technologies and hone your marketing and sales skills.
- Supportive team environment in a growing MSP.
- Regular team social events and professional development opportunities.

**Work Location**
- **Manly, NSW.** This role requires full on‑site attendance in our Manly office.

Pay: $65,000.00 - $85,000.00 per year

Application Question(s):

- Are you comfortable commuting to TECHD Group's Manly NSW Office for the 100% on-site requirement of this role?

**Education**:

- Bachelor Degree (required)

**Experience**:

- Sales Support & Marketing: 1 year (preferred)

Licence/Certification:

- NSW Police Background Check (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person