Case Manager

**Case Manager**:
NSW - Parramatta, NSW - Newcastle Workers Compensation Full Time
- **Bring your excellent customer service and time management skills**:

- **Be rewarded by having the satisfaction knowing that you helped someone return to good health**:

- **Flexible working arrangements available - work from home 3 days a week**

**ABOUT EML**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

**National Self Insurance** is an arm of EML that caters to employer’s who are self-insured for their workers compensation requirements and have partnered with EML to administer their claims management function.

NSI currently have a national offering for our employer partners, and have offices in Brisbane, Parramatta, Melbourne and Newcastle.

We now have an opportunity available to join one of our NSW teams **based out of our Newcastle or Parramatta offices**. You will help make a positive impact on someone’s life every day and feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively and effectively manage a caseload of claims, including disability management aspects within the legislation or policy and achieve compliance with the performance measures provided.

This will be a **permanent** position commencing **immediately**, with flexibility to work from home once fully trained.

**YOUR RESPONSIBILITIES**
- Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
- Assess aspects of liability and recovery relevant to the legislation or policy
- Undertake ongoing reviews in relation to entitlements and payments
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.
- Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery.
- Ensure claims files are accurately and professionally updated on a regular basis.

**ABOUT YOU**
- Demonstrated customer service experience in a fast-paced environment
- High attention to detail
- Insurance experience **OR** Tertiary studies in Business, Commerce or Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Rehabilitation Counselling or Exercise Science)
- Excellent computer literacy skills
- Resilience
- The willingness to learn
- A positive and pro-active attitude

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.