Medical Receptionist

**Qualifications and experience include**:

- Minimum one year specialist medical reception and administration experience, ideally within a private practice environment
- Deliver an exceptional patient experience and help patients prepare for their provider visit.
- Ensure patients are always delighted with the level of care they receive and feel comfortable and respected by all our staff.
- Ensure services are in a practical, coordinated and patient-focused manner.
- Assist patients in navigating the healthcare system.
- Recent experience with Microsoft Office365
- Preferred experience with a specialist Practice Management Software
- Formatting, editing and sending of specialist doctor Letters
- An understanding of claims ie. Medicare, DVA claims, 3rd Party claims ie. Workcover, Private Health Fund HICAPS claims.
- Independently manage the End of Day Banking and reconciliations
- Support the practice manager with adhoc tasks and independently assist with running the day to day clinic
- Excellent interpersonal skills with the ability to communicate with and relate to people from all walks of life and with different cultural backgrounds - especially patients over 65 years old and children.
- Highly organised and demonstrated customer service skills, with excellent attention to detail and good initiative
- Adaptable and practical with an ability to thrive under pressure

**Expected behaviours and personal attributes**
- Must be reliable, independent, punctual
- Must have excellent time management skills
- Professional, warm, welcoming and friendly disposition
- Demonstrate a patient-focused approach in the provision of services with genuine empathy and interest in patient needs
- Excellent interpersonal and communication skills across all ages, social and cultural groups
- Be always well-presented, friendly, courteous and obliging
- Represent the practice in a confident and positive manner at all times
- Undertake all duties in a diligent manner, with honesty and integrity
- Maintain absolute confidentiality regarding patient and practice information
- Operate within the organisation’s policies and procedures and the scope of the staff member’s professional expertise
- Demonstrated knowledge of policies and procedural guidelines that have legal implications, for example, ensuring documentation conforms to legal requirements
- Identify and respond to unsafe practices, for example, implement interventions to prevent unsafe practices and/or contravention of law
- Have a vigilant attitude to accuracy, being prepared to double-check as necessary
- Be able to work cooperatively and have high work ethics
- Must have the ability to prioritise and organise, with attention to detail and ability to use own initiative when necessary
- Demonstrated commitment to ongoing professional development

**Other features**
- Casual part-time hours two to three days a week between 8 - 5.30 pm. Flexibility for additional leave cover preferred.
- Professional development is provided and it is expected that the receptionist will participate on a regular basis
- Remuneration, based on experience
- Immediate start.

If you are eager to be a part of a new model of out-patient care and make an impact in a growing team, we look forward to hearing from you

**Job Types**: Full-time, Part-time, Casual

Pay: $32.00 - $35.00 per hour

Expected hours: No more than 20 per week

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Medical administrative support: 1 year (required)
- specialist medical reception: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person