Service Desk Analyst

7 days ago

Greater Adelaide SA, Australia NRI Australia Full time

**The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.**

**THE OPPORTUNITY**
Due to continued growth in our Managed Services (MSP) Division, we are excited to be able to offer a number of Service Desk Analysts the opportunity to dive into their new career. Learning and training on the job, completing certifications on your journey through our established Career Pathways Program and spending time outside the service desk learning from senior members. We are seeking someone who is fluent in Mandarin for this role.

**RESPONSIBILITIES**
- Achieve a high level of customer satisfaction through a high quality of service and accuracy in following of processes and procedures
- Correctly identifying Priority 1 and 2 incidents and act on them in relation to major Incident Management processes
- Using knowledge (own and group), remote troubleshooting tools and reference databases to resolve incidents remotely
- Keeping customers updated
- Contributing to Knowledge Management

**DESIRED EXPERIENCE**
- Demonstrated experience in a similar role or fast paced customer service environment.
- TAFE Certifications highly regarded
- Ability to multi-task under pressure
- Collaborative approach to work
- **FLUENT IN MANDARIN**

**WHO YOU ARE**
- **Australian Citizen with ability to gain a Federal Government Security Clearance**:

- Strong stakeholder engagement & management skills
- Career focused & determined
- Adaptable & thrive in constantly evolving environments
- Strong communication skills
- Ability to undertake shift work

**WHAT’S IN IT FOR YOU?**
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
- Diverse and challenging project work
- Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
- Training and development opportunities
- Salary sacrifice, motor and novated leases
- Committed health & wellbeing plan including Employee Assistance Program
- 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
- Corporate partnerships

**DIVERSITY & INCLUSION**

We value our collaborative culture and work together to support a variety of community organisations and social issues.
- Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow._
- We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond._
- We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers._
- Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI._

  • Service Desk Analyst

    7 days ago

    Greater Adelaide SA, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **THE OPPORTUNITY** Due to continued growth in our Managed Services...

  • Service Desk Analyst

    7 days ago

    Adelaide Region SA, Australia HAYS Full time

    Contract opportunity for a Service Desk Analyst. Based in the Adelaide CBD. **Your new company** This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer...

  • IT Service Desk Analyst

    1 week ago

    Greater Adelaide SA, Australia Grant Thornton Australia Full time

    Part-time 6-month contract - Provide first-line support handling calls, tickets and walk-ups - Work with a genuine and supportive team Grant Thornton Australia is one of the world's leading independently-owned and managed accounting, advisory and consulting firms. Our culture is underpinned by a commitment to our clients, people and communities, and our...

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    A 2-month Government contract opportunity for a Service Desk Analyst based in Adelaide **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up...

  • Service Desk Analyst

    5 days ago

    Adelaide Region SA, Australia ElectraNet Full time

    **About ElectraNet**: ElectraNet builds, owns, operates, and maintains the South Australian high voltage transmission network that delivers electricity from generators to distributors and major load connected customers, enabling power to be supplied to homes, businesses, and communities. South Australia is at the forefront of the transition to clean energy...

  • IT Service Desk Analyst

    1 week ago

    Greater Adelaide SA, Australia Grant Thornton Full time $60,000 - $80,000 per year

    Part-time 6-month contractProvide first-line support handling calls, tickets and walk-upsWork with a genuine and supportive teamGrant Thornton Australia is one of the world's leading independently-owned and managed accounting, advisory and consulting firms.Our culture is underpinned by a commitment to our clients, people and communities, and our promise to...

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Permanent Opportunity for a Service Desk Analyst based in Adelaide CBD **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up and more -...

  • Eoi: Service Desk Analyst

    2 days ago

    Greater Adelaide SA, Australia DXC Technology Full time

    We are looking for **Service Desk Analysts** to join the team. There a number of different roles with different expertise. **Responsibilities**: - Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process. - Successfully resolve simple to moderate...

  • Senior / Lead IT Service Desk Analyst

    1 week ago

    Adelaide, South Australia ZSoft Technologies Pty Ltd Full time $60,000 - $90,000 per year

    Senior / Lead IT Service Desk Analyst – AdelaideSenior / Lead IT Service Desk Analystto provide frontline IT support and guide the Service Desk team during a major technology transformation.This role involves deliveringLevel 1 and Level 1.5 supportto staff, students, and affiliates, while also acting as a point of escalation, mentoring analysts, and...

  • Eoi: L1 Service Desk Analyst

    2 weeks ago

    Greater Adelaide SA, Australia DXC Technology Full time

    At DXC Technology, we harness the power of technology to deliver mission-critical IT services that drive business outcomes. As a **Level 1 Service Desk Analyst**, you will be part of a high-performing team responsible for the first line of support in a dynamic, multi-vendor environment. We’re on the hunt for friendly, customer-focused individuals to join...