Eoi: Service Desk Analyst

2 days ago

Greater Adelaide SA, Australia DXC Technology Full time

We are looking for **Service Desk Analysts** to join the team. There a number of different roles with different expertise.

**Responsibilities**:

- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
- Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Begin to proactively assist customers to avoid or reduce problem occurrence.
- Work is often reviewed by Supervisor or Team Lead.

**Education and Experience Required**:

- High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

**Knowledge and Skills**:

- Articulate in excellent written and verbal communication skills.
- Experience in customer facing role either remote or face to face.
- Demonstrated problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e
- support, e-chat, or similar.
- Familiarity with computer technology.
- Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

**_
Please note:_** You must have unrestricted work rights in Australia. If you have a security clearance, please make mention in your resume and the screening questions.

**We are an**Equal Opportunity**Employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

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