Eoi: Service Desk Analyst

3 days ago

Greater Adelaide SA, Australia DXC Technology Full time

We are looking for **Service Desk Analysts** to join the team. There a number of different roles with different expertise.

**Responsibilities**:

- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
- Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Begin to proactively assist customers to avoid or reduce problem occurrence.
- Work is often reviewed by Supervisor or Team Lead.

**Education and Experience Required**:

- High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

**Knowledge and Skills**:

- Articulate in excellent written and verbal communication skills.
- Experience in customer facing role either remote or face to face.
- Demonstrated problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e
- support, e-chat, or similar.
- Familiarity with computer technology.
- Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

**_
Please note:_** You must have unrestricted work rights in Australia. If you have a security clearance, please make mention in your resume and the screening questions.

**We are an**Equal Opportunity**Employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

  • EOI: L1 Service Desk Analyst

    4 weeks ago

    Adelaide, South Australia DXC Consulting & Engineering Services Full time

    OverviewDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple...

  • EOI: L1 Service Desk Analyst

    4 weeks ago

    Adelaide, South Australia DXC Consulting & Engineering Services Full time

    OverviewDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple...

  • Eoi: L1 Service Desk Analyst

    2 weeks ago

    Greater Adelaide SA, Australia DXC Technology Full time

    At DXC Technology, we harness the power of technology to deliver mission-critical IT services that drive business outcomes. As a **Level 1 Service Desk Analyst**, you will be part of a high-performing team responsible for the first line of support in a dynamic, multi-vendor environment. We’re on the hunt for friendly, customer-focused individuals to join...

  • Service Desk Analyst

    3 weeks ago

    Adelaide, South Australia Ethan Global Pty Full time

    ETHAN Adelaide, South Australia, AustraliaService Desk AnalystETHAN Adelaide, South Australia, Australia1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job Type: Permanent - Full TimeLocation: AdelaideJob Category: Information TechnologyWhen the rest of the world is headed left, Ethan goes right. We're...

  • Service Desk Analyst

    1 week ago

    Greater Adelaide SA, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **THE OPPORTUNITY** Due to continued growth in our Managed Services...

  • Service Desk Analyst

    1 day ago

    Adelaide Region SA, Australia HAYS Full time

    3 Months Contract opportunity for a Service Desk Analyst. Based in the Adelaide CBD. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up and...

  • IT Service Desk Analyst

    1 week ago

    Greater Adelaide SA, Australia Grant Thornton Australia Full time

    Part-time 6-month contract - Provide first-line support handling calls, tickets and walk-ups - Work with a genuine and supportive team Grant Thornton Australia is one of the world's leading independently-owned and managed accounting, advisory and consulting firms. Our culture is underpinned by a commitment to our clients, people and communities, and our...

  • Service Desk Analyst

    1 week ago

    Adelaide Region SA, Australia HAYS Full time

    Contract opportunity for a Service Desk Analyst. Based in the Adelaide CBD. **Your new company** This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer...

  • Service Desk Analyst

    5 days ago

    Adelaide Region SA, Australia ElectraNet Full time

    **About ElectraNet**: ElectraNet builds, owns, operates, and maintains the South Australian high voltage transmission network that delivers electricity from generators to distributors and major load connected customers, enabling power to be supplied to homes, businesses, and communities. **The Opportunity**: The Service Desk Analyst is responsible for...

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    A 2-month Government contract opportunity for a Service Desk Analyst based in Adelaide **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up...