Salesforce Administrator

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About the Role
Fantastic opportunity for an experienced Salesforce Administrator to join our IT Business Applications team. Working across a large dynamic Salesforce organisation with over 600 users, this is a great chance to drive growth & have an impact at SSI working across multiple Salesforce products. Partnering with key internal stakeholders, you will be responsible for managing the day-to-day support, maintenance and improvement of the Salesforce platform.
**Key responsibilities include**:

- Provide daily support for Salesforce users, addressing inquiries and resolving issues promptly.
- Collaborate with end-users to understand their needs and provide guidance on Salesforce best practices.
- Work closely with stakeholders to gather and document business requirements for Salesforce configuration, ensuring optimal system performance.
- Manage and maintain data integrity within Salesforce, including data imports, updates, and cleanup activities.
- Develop and implement data quality strategies to ensure accurate and reliable information.
- Create and maintain flows and other automation processes to streamline business processes.
- Implement and optimise automation solutions to enhance system efficiency.
- Document system configurations, processes, and procedures for reference and training purposes.
- Keep documentation up-to-date with any changes made to the Salesforce instance.
- Administer user access and security settings to ensure data integrity and compliance with organisational policies. Conduct regular security audits and address any vulnerabilities.

About You
Working as part of a highly collaborative IT function you will be a critical thinker who is passionate about the Salesforce platform. To be successful in this role you will have the following:

- Preferred Bachelor’s degree in Business, IT or another related field
- Salesforce Administrator Certification Required
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to prioritise and manage multiple tasks in a dynamic environment.
- 12 Months+ proven experience as a Salesforce Administrator.

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our commitment to Diversity
To Apply
Applications close 23rd September 2025
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.