Team Leader, Contact Centre

2 weeks ago


Wyong, Australia ING Full time

**Are you a passionate people and customer focused leader?**:
*** Come and “Do Your Thing” closer to home**:
We have an exciting opportunity available for an energetic and dynamic **Team Leader **to develop and lead one of our high performing teams in our swanky **Wyong Customer Care HQ**. Come make your next career move with us

In this role, you'll be responsible for up to 18 Customer Care Specialists ensuring team engagement and delivery of operational objectives.

We are looking for someone that can coach develop and motivate a team, as well as manage escalated client issues to ensure the delivery of an exceptional Customer Experience. Additionally, you’ll have the opportunity to expand your career with ING while driving customer centric outcomes in a fantastic team

**What are you going to do? You will be**
- Leading a team to meet high performance individual, team and Contact Centre KPI’s and expectations.
- Delivering sales through service by providing outstanding customer service to all internal and external customers.
- Using available reporting to plan and execute actions linked to KPI’s.
- Managing client escalated issues and resolving in a timely manner.

**What are we looking for? Someone who has**
- Proven management and leadership experience in a fast paced and high volume environment. Call centre leadership experience will be highly regarded.
- Coached and developed individuals into high performers.
- Multi-Channel or Sales experience in a Contact Centre environment.
- High level of self-awareness and emotional intelligence.
- Excellent communication and presentation skills (written and verbal).
- Exposure to workforce planning systems and processes.
- The drive to learn and develop, with the flexibility to adapt to and lead change.

**What are the benefits for you?**
- Annual rest day
- Encouraged work/life balance, with a flexible combination of work from home and work in office
- Open and dynamic team environment
- Employee Wellbeing Program so that you can be your “Best You”
- Free onsite parking

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.



  • Wyong, Australia ING Full time

    **Flexible, motivated and looking for the next step in your career?**: **‘Do your thing’ as a Relief Team Leader**: We have an exciting opportunity available for an energetic and dynamic Relief Team Leader to develop and lead our high performing teams within Lending and Wealth. Come make your next career move with us! In this role, you’ll be providing...


  • Wyong, Australia ING Full time

    **Keen to move your career in a new direction?**: **Bring your passion for coaching and development to ING!**: It’s a fun and exciting time to look for your next opportunity at ING, and we are looking for a creative and motivated **Performance** Coach** to join our high performing **Contact Centre!** If you’re passionate about helping people grow and...


  • Wyong, Australia ING Full time

    **Keen to move your career in a new direction?**: **Bring your passion for coaching and development to ING!**: It’s a fun and exciting time to look for your next opportunity at ING, and we are looking for a creative and motivated **Performance** **Coach** to join our high performing **Contact Centre!** If you’re passionate about helping people grow and...


  • Wyong, Australia ING Full time

    **Use your prior banking and finance customer service experience**: **Monday - Friday Team, 8am-8pm shift team, NO weekends.**: Start your New Year off in a new role, based in our swanky Customer Care HQ in Wyong. We have multiple opportunities for passionate people to help our customers “Do their thing” based right here on the Central Coast! Our...


  • Wyong, Australia ING Full time

    **Ready to take your career to the next level?**: **Showcase your skills as ING's Contact Centre Management Assistant!**: We have an exciting opportunity within our Contact Centre for a passionate and highly organised **Management Assistant **based in **Wyong!** Additionally, you’ll be a key person in driving engagement activities to strengthen the team...

  • Relief Team Leader

    6 days ago


    Wyong, Australia ING Full time

    **Flexible, motivated and looking for the next step in your career?**: **‘Do your thing’ as a Relief Team Leader!**: We have an exciting opportunity for a **Relief Team Leader **to help our customers _“Do their thing”_ by providing critical support to our Contact Centre. Are you ready to make a real difference to people’s lives? You’ll be...

  • Team Leader

    2 weeks ago


    Wyong, Australia Employment Plus AU Full time

    Start your career with The Salvation Army today! We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is one of Australia’s largest and most-loved charities, helping...

  • Ect Room Leader

    2 weeks ago


    Wyong, Australia Earlyhood Education and Care Full time

    $50 per hour - Additional educational leader allowance - Wyong As an Educational Leader & Room Leader, you will play a pivotal role in leading and inspiring a team of educators while ensuring the delivery of high-quality educational programs and experiences for children in the preschool room. This childcare centre located in Wyong cater for 50 children...

  • Team Leader

    2 weeks ago


    Wyong, Australia The Benevolent Society Full time

    **Full time role based on Darkinjung land at Kanwal and The Entrance**: - ** $107k - $118k + Super + Salary Packaging**: - ** Flexible working arrangements & career progression encouraged!** **Our Organisation** The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have...


  • Wyong, Australia Yerin Eleanor Duncan Aboriginal Health Services Full time

    **The Opportunity**: Eleanor Duncan Aboriginal Services is looking for a suitably qualified Team Leader to lead our Dhanggan Gudjagang Child and Family Team. The role provides high quality management and leadership to the team so they can meet all required legal and practice standards. This position will provide high quality culturally responsive leadership...