Kiosk Coordinator V24/9496

Position Number:
Directorate: Lead

Service:
Strategic Property and Commercial
Activities

Location: Katoomba HQ

Position
Classification:
Date
Created/Updated

29/11/24

POSITION PURPOSE/OBJECTIVE

To ensure Katoomba Falls Kiosk is managed professionally and utilised to it’s
optimum capacity.

To manage Kiosk Attendant’s to ensure efficient operation of Katoomba Falls
Kiosk.

RELATIONSHIPS

Reports to (Position Title): Program Leader - Property Management

Services
Report to (Position Number): P01020

Staff Responsibility: Kiosk Attendant

Key Internal Relationships: Property Management Services, Place &
Infrastructure Services, Events and Visitor
Economy, Finance, Trades, People and Culture
and Office of the CEO

Key External Relationships: Commercial suppliers

KEY RESPONSIBILITIES

Customer Excellence & Experience
- Deliver an outstanding customer experience that leaves a lasting impression,
promoting repeat visits and positive word-of-mouth.

Operational Oversight
- Manage all aspects of daily operations, including opening and closing
procedures, product displays, and customer engagement, ensuring a
consistently high standard of service.

Financial Management
- Handle all financial aspects of the kiosk/café, budget tracking, and revenue
goals to ensure profitability.

Supplier Relations & Inventory Management
- Coordinate with suppliers for orders and inventory management, ensuring the
kiosk/café is always well-stocked with quality products.

Staff Leadership & Scheduling
- Lead and manage casual staff members, creating rosters and overseeing
performance to ensure smooth operations and high team morale.

Strategic Alignment & Business Development
- Work closely with the building owner to activate the space, aligning business
operations with strategic goals to enhance the visitor experience and meet
revenue targets.

Guiding Principles (mandatory section do not delete)

We act as one organisation responding to the changing needs of our LGA and

community
We are strategy led, driven by our Community Strategic Plan with clear priorities and

focus
We are service focused & we continuously improve service provision and provide

excellent customer service
We collaborate and work together to achieve our outcomes
We ensure safety and well-being is at the centre of our organisation, operations and

culture
We are a financially sustainable organisation, living within our means, ensuring best

value resource allocation

These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community.

Workplace Health & Safety (mandatory section do not delete)

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety

aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

Compliance & Risk

Food safety compliance
Work health safety compliance
Building fire safety compliance

COMMUNICATION

This position communicates on a regular basis with a wide range of people both internally
and externally, including customers, suppliers, kiosk attendant staff and members of the
Property and Commercial Services team.

The incumbent will provide strong leadership evidenced through concise communication,
and is required to communicate with and coordinate kiosk attendant staff and a range of
commercial suppliers. Strong communication is necessary to succeed in this role.

JUDGEMENT & PROBLEM SOLVING

This position is required to make effective decisions mostly automously, on how to
efficiently manage and coordinate Katoomba Falls Kiosk. This will include managing staff
and staff rosters, ensuring the inventory at Katoomba Falls Kiosk is maintained and
fostering a positive environment to deliver best customer service results.

Sound judgement and risk management practice is required in the daily management of
Katoomba Falls Kiosk. The position needs to be able to problem solve solution