Operations Interface Manager

**Location**: melbourne, VIC, AU

**Company**:metrotrain

Metro is a
**multi-award winning organisation**, and we pride ourselves on our team of
**honest**, high performing professionals who are talented, inclusive and
**safety** focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, embracing new technologies and focused on customer service. Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service.
- About the Role- Full-time, 2 years fixed term
- Based in CBD Melbourne
- Attractive package and benefits
- We are seeking an experienced and driven professional to take on the role of Operations Interface Manager. In this role, you will support the vision, strategy and planning for operational readiness across Passenger Delivery and ensure continuous improvement and risk mitigation in projects and operational transition.- Other responsibilities will include:
- Coordinate operational readiness capability across Metro and lead the interface with Projects to ensure assets and services enter into service are as per the design and program.
- Deliver excellence in change management practices and building front line capability and acceptance to enable project delivery and operation of new timetables and business acceptance of new assets for the MTP portfolio.
- Work with Passenger Delivery and Project representatives to constructively problem solve to root cause when there are misalignment or issues during project lifecycle from development through to delivery.
- Coordinate Passenger Delivery engagement and input into new assets.
- Support Schedule 3 submissions with Commercial function as they relate to the timetables and projects.
- Participate in meetings with the Dept. of Transport/Rail Projects Victoria and others when directed, fostering effective stakeholder relationships.
- Plan, organise, direct and monitor operational impacts of assigned projects to ensure mínimal disruption on train operations whilst ensuring that construction standards are maintained and conform to applicable safety, reliability and quality standards.
- Ensure MTM’s Operational requirements are maintained throughout the projects lifecycle.
- Brief key stakeholders within MTM on project status (e.g. Progress/ Risks/ Issues) in a timely manner.
- The Operations Interface Manager will be supporting a culture of excellence in passenger satisfaction and deliver a safe, passenger focused and efficient train service in accordance with operational and legislative requirements.- About You- You will be a highly effective communicator ((both written and verbal) with proven experience in rail operations including integration of large rail projects into an existing rail operation and/or a similar background. In addition, you will possess:
- Experience in the preparation of high-quality reports and position papers
- Comprehensive problem solving, negotiation and persuasion skills coupled with the ability and credibility to build trusting relationships to influence decisions
- Experience at collecting, interpreting and presenting workplace data and information in a meaningful way to support decision making
- Skilled at identifying customer and stakeholder needs and delivering solutions to meet these needs
- Ability to manage conflicting priorities to ensure deadlines are strictly adhered to
- Our teams are enriched with individuals that possess diverse skills and experience and are passionate about contributing to Metro Trains values, goals and strategy. If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you- About our Benefits- We offer free public transport state-wide, discounted gym memberships and insurance discounts. You will receive professional support and development from an engaged leadership team, focussed on innovation and cultivating a customer service centric environment.- How to Apply-
- Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply._