Service Centre Manager

17 hours ago

Gold Coast, Australia O'Brien Glass Industries Limited Full time

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.O’Brien Glass are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based in our Gold Coast AutoGlass Service Centre.

This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry

**The Role**

The Service Centre Manager is a key leadership position within our AutoGlass team.

Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success.

**Key responsibilities include**:

- Bring your genuine passion for delivering quality customer service in leading the team to success
- Ability to manage and maintain stakeholder relationships including customers and insurers, local suppliers
- Lead and support your team by setting and meeting key performance indicators within agreed budgets
- Support the development of all team members by identifying and providing learning opportunities
- Management of the schedules of work to be performed on a daily / weekly basis
- Commitment to learning, growing and developing your team

**About you**:

- A People Manager or aspiring People Manager ready to take the step to the next level
- Enjoy working in a fast-paced & dynamic environment
- Customer focused and strong stakeholder management skills
- Lead by example and support your team
- Computer literate and ability to analyse branch data for reporting
- Strong people management, team leadership and influencing skills
- Excellent written and verbal communication skills
- Passion and dedication for business growth
- Work to budgets and towards key performance indicators
- Background or interest in Automotive (highly regarded)

**The Perks**:

- Work with a supportive senior management team
- Employee discounts with O’Brien services and our corporate partners
- Ongoing incentive and recognition programs
- Ongoing learning and development opportunities
- Laptop, phone and company vehicle or allowance.
- Incentive scheme based on performance
- Uniform Provided
- Community service/volunteering leave and giving back opportunities

**Must have full Australian working rights**At **O'Brien®**, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of **Belron**®**, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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