Operations Coordinator

2 hours ago

Welshpool, Australia Kelsian Group Full time

**About the Role**

You will join a passionate team to schedule charter work and coordinate the day-to-day operations of drivers and vehicles.

**Key Responsibilities**
- Provide constructive customer service to all driver enquiries received through the Driver’s Line and Operations inbox regarding charter movements, route planning, rostering, driver availability, and any other operational matters.
- Schedule all school runs, charters, and route services based on customer requirements and execute them on time.
- Monitor daily charter allocations and vehicle movements to identify potential service failures.
- Resolve operational shortfalls caused by delays, incidents or breakdowns by reallocation or sourcing additional vehicles and drivers.
- Roster drivers according to competency and availability.
- Assist with the coordination of scheduled vehicle repair & maintenance based on asset availability and charter demand.
- Provide a monthly report detailing any shortfalls to key performance indicators and associated remedial action.
- Carry out retrospective service audits and historical data analysis to identify areas for improvement in the cost-effective delivery of high-level service.

**What We're Looking For**
- Flexibility: Adapt seamlessly and ability to problem solve.
- Strong Communicator: Demonstrate practical communication skills with a diverse range of people.
- Team Player: Collaborate well within a team and take initiative when needed.
- Creative: Ability to work effectively under pressure and within tight timelines.

**Experience Needed**
- 2 years experience in a similar role (preferred).
- Sound geographical knowledge of the Perth metropolitan area and regional WA.
- Ability to work autonomously and within a team environment.
- Ability to troubleshoot and problem-solve.
- Advanced computer literacy.

**Benefits of working with us**
- Ongoing commitment to your growth and progression.
- Employee Recognition and Rewards Program.
- 24/7 Wellness Support - Employee Assistance Program.
- Corporate Health Plan Discount.
- Supportive and friendly team environment.

**How to Apply**

**About Horizons West**

Horizons West is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore.

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