Ft Security Officer

Certis Security Australia is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

**Position Purpose**:
To carry out guarding duties at guard sites in accordance with Certis Standing Orders and site instructions, in compliance with AS4421-1996 and all relevant State and/or Federal legislation.

**Workplace Health & Safety**:

- Take reasonable care for your own health and safety and the health and safety of other people in the workplace.
- Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
- Comply with any reasonable instruction related to health and safety.
- Do not interfere with or misuse anything provided in the interest of health and safety.
- Understand and reinforce the requirements of HSE to keep our people safe.
- Meet company HSE requirements.

**Key Responsibilities**:

- Conduct incident investigations in a timely manner and ensure that SecurityIncident Reports are completed and submitted.
- Demonstrate knowledge and competence in the implementation ofemergency procedures.
- Promote and encourage a team approach.
- Provide a customer service approach and maintain a fair, courteous andrespectful manner in dealing with clients and customers
- Provide a high-quality security service at client locations.
- Provide excellent customer service.
- Provide protection to the public be ensuring COVID social distancing ismaintained.
- Provide security escorts as required.
- Report and record security breaches and incidents.
- Respond promptly to incidents.
- Take a problem-solving approach to conflict situations and recognise theneed to escalate situations to the manager/supervisor for attention asappropriate.

**Qualification**:
**Skills**:

- Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
- Contributing to team success - Actively participating as a member of a team to move the team toward the completion of goals.
- Innovation - Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities
- Managing conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

**Knowledge**:

- Use clear and effective communication
- Promote and encourage a team approach
- Demonstrate knowledge and competence in the implementation of emergency procedures

**Experience**:

- Previous experience in a similar role would be highly desirable

**Benefits & Culture**:

- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

**Diversity Statement**:
**Certis Security Australia Master License**:
Sydney Night Patrol & Inquiry Co Pty Ltd
- NSW 400674602
- ACT 17501220
- QLD 41315
- WA SA48240
- NT 345
- SA ISL 178143
- TAS 3020

Certis Security Australia Pty Ltd
- NSW 405149073
- ACT 17501742
- QLD 3158254
- WA SA 72311
- SA ISL 235794
- VIC Z05 798 61S
- VIC Z05 798 40S
- NT 1093
- TAS 458596293

To carry out guarding duties at guard sites in accordance with Certis Standing Orders and site instructions, in compliance with AS4421-1996 and all relevant State and/or Federal legislation.

**Benefits & Culture**:

- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees