Field Service Technician

Company Description

Bosch Rexroth is a market leading manufacturer and supplier of hydraulic components, power units and systems, factory automation components and software that cater to the diverse and individual needs of multiple industrial sectors. A career at Bosch Rexroth is an opportunity to gain valuable experience within an exceptionally accomplished manufacturing company, for individuals who are driven and passionate.

Bosch is a forward thinking organisation that believes firmly in Diversity, Equity and Inclusion. A global company with over 400 locations and 400,000 employees worldwide. We have been carbon neutral since 2020 and continue to implement measures that will see this reduce even further.

As a multi million dollar organisation we see ourselves as a corporate citizen and take an active stance in society beyond the scope of our own business activities. In 2022 we donated over 27.4 million euros worldwide to charitable purposes and continue to work towards sustainable living, education for socially disadvantaged children and social cohesion.

**Job Description**:
Headquarters based in the North-West of Sydney with branch offices in other states around Australia, we are looking an energetic and team orientated Field Service Technician, with a main responsibility of servicing, fault-finding and breakdown requests to join our Bosch Rexroth group in Cardiff Branch, NSW.

**Position Tasks**:

- Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.Prepares and plans all service works
- Provides service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests
- Maintains and develops customer relationships by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confidentiality
- Documents service and installation actions by completing forms, reports, logs and records. Informs Service Manager when the job is ready to be invoiced
- Explores sales possibilities with customers utilizing their scope of specialty and by utilizing cross departmental specialists
- Investigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfied
- Prepare service quotations and follows up the quotation with the customer. Ensures a job is opened in SAP once a Purchase Order Number is received
- Notify the Service Manager of any equipment that has been brought back to the workshop for strip and assessment, overhaul etc
- Accurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representative
- Ensures all site documentation including inductions, licenses and training is up to date
- Monthly checking of vehicle equipment lists and reordering of equipment as required
- Be well presented at all times while representing Bosch Rexroth while undertaking external service work
- Fosters efficient and effective management in his scope, enhances quality management and observes the health, safety and environment regulations
- Perform other duties as directed from time to time to meet Bosch Rexroth’s business and operational requirements

**Qualifications**:

- Certified Hydraulic fitter trade or equivalent
- 5 years field service or hydraulic system experience
- Competent level of hydraulic knowledge
- High focus on Quality and attention to detail
- Dynamic performer and achiever
- Planning and organisational skills
- Effective communication skills

Additional Information
**What we offer**:

- Permanent position with paid overtime.
- Tool of Trade vehicle & Fuel Card
- Company laptop, and mobile phone.
- Employee Assistance Program
- Social Club, events and team building
- Staff discounts on Bosch and affiliated-brand products
- Strong company culture and values.
- Access to opportunities within a globally recognised OEM company

**Agency Applications will not be accepted for this position.