Vip Program Executive

There you are at a dinner party with some of your friends. The conversation is going ok, but you find that you just want to keep talking about three of your favourite things; wagering, sport and helping others achieve success. Does it light up the party and everyone wants to listen to you? Great, let’s chat

We are on the look out for a **VIP Program Executive** to join our awesome VIP team here at Betfair. Our VIP team provides exceptional levels of support to some of our best customers, working with them to achieve maximum success.

We have a team full of passionate energetic great people. Being a strong data-driven business; using cutting edge and innovative technology, we service a sophisticated customer base, offering a different way for punters to engage with racing and sport. We live and breathe exceptional service, innovation, sport and advanced thinking in our ‘every day’. We are constantly raising the bar on what we offer our customers in an environment that will stretch and challenge you. Yes, work can be that good

**What we are looking for**:

- Someone that can focus on nurturing our clients for growth and success
- A person with the ability to gain an intimate knowledge of our customer’s needs
- A highly enthusiastic and creative operator that can build a deep understanding of our product and sophisticated customer base
- A person who is wanting to make their mark in contributing to the long-term success of a business going places
- Someone that thrives in an environment of challenge and growth

**Requirements**:
**With great progression, career development opportunities and the chance to work with the latest digital technology, a normal day in the role of the VIP Program Executive includes**:

- Managing Betfair’s Bronze and Silver VIP customers, being accountable for the quarterly performance (retention, growth and engagement of customer list)
- Exploring new ways to acquire, retain and re-engage customers, as well as ways they can engage with each other
- Supporting the High Value Strategy Manager with reporting, campaign management and CRM requirements to deliver on the VIP strategy and objectives, the delivery of the annual VIP strategy and the VIP customer lifecycle
- Supporting the broader Customer team in developing and executing the Betfair Community & Education strategy
- Liaising with the Risk Investigations team and endeavour to implement industry leading Responsible Gambling measures to best serve Betfair customers

**But there is a catch. To be in the running for this great role, you should have**:

- Strong knowledge of the Betfair Exchange and related products
- Excellent time management skills and the ability to prioritise work
- Strong organisational skills with the ability to multitask
- Demonstrated experience in managing customer relationships
- Excellent communication, presentation and interpersonal skills
- High level attention to detail, with an ability to effectively prioritise tasks
- Ability to maintain confidentiality in relation to sensitive customer information
- You like hanging out with and being part of a team

**Benefits**

**Sound like you’d be a good fit? Well check out what we provide our passionate people**:

- Highly flexible working options (we do hybrid as good as anyone) but great ability to stay connected with the team
- A focus on personal and professional development opportunities
- An organisation that truly (yes really) values it's people with a vibrant and engaging culture
- A workplace that offers health and wellbeing initiatives
- A generous bonus scheme - if we win you win And we like to win

**Interested?