Assistant Village Manager

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.
The Opportunity
Robina Gardens Retirement Living is a picturesque and socially active retirement living village, home to 120+ retirement living villas. In this role of Assistant Community Manager, you will work closely with the Community Manager, fellow staff and residents to ensure smooth day-to-day operations of the community. Your customer-centred approach to your work, ability to connect with our residents and administration skills will allow you to thrive. This is a resident-facing role where you will contribute to shaping the overall culture of the community and deliver a high level of customer service.
This is a full-time Monday-Friday position working 8-4pm
**What we offer**:

- $70-73K + Super
- Paid Parental Leave and Purchased Annual Leave options
- Two (2) additional 'All About Me' leave days per calendar year
- Annual salary reviews and an annual bonus incentive scheme
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Opportunities for further career progression (develop into a Community Manager and beyond)
- Be part of a supportive team in a large retirement living community

**Your Impact**:

- Be a friendly face for all incoming residents and take ownership of the administrative and compliance items
- Be the first point of contact for residents, their queries and deescalate any concerns
- Ensure ongoing daily operations of entire village services including safety, security, compliance, facilities and more
- Build resident satisfaction by creating a vibrant and inclusive culture throughout the community that is built on communication, professionalism and respect
- Act as a support person for the Community Manager and assist with people management tasks (e.g. assisting with interviews)
- Complete general administrative and reception tasks and step into the role of Community Manager during periods of absence
- Liaise with internal and external teams including but not limited to: sales, marketing, legal, safety/risk and contractors
- Contribute and shape the overall culture of the Robina Gardens and work to positively promote the village as a place for residents to live

**What you'll bring**:

- Experience in a reception, administration and operations-based role (ideally in a Hospitality, Hotel/Tourism, Property or Facilities environment)
- Experience in contributing to a positive culture of customer service
- Intermediate use of Microsoft Suite and highly computer literate
- High-level written and verbal communication and negotiation skills
- Strong focus on results and customer satisfaction

Who we are
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
What's next?
Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.