Gaming Manager

Join our fun and vibrant team at the **Maylands Hotel **and be part of the next chapter of **Matthews Hospitality Group**

We are a family business that has owned and operated hotels in South Australia for almost 80 years, hospitality is in our DNA. Build your hospitality career with us as we innovate, invest, and expand into the future of hospitality here in SA.
- Enjoy a friendly, respectful, and professional team that will feel like family
- Secure opportunities for career development, learning, and upskilling
- Be part of an award-winning venue

Our core philosophy is making others feel good, feels great

**ABOUT US**

**The Maylands Hotel** was established in 1883 and is located in the stunning leafy backstreets, an eastern suburb favourite. The Maylands Hotel has been recognised by the AHA for Best Metro Gaming Venue and most recently The Maylands Hotel Bar + Kitchen has taken out the award for Best Bistro (Metropolitan) at the 2021 Australian Hotels Association (SA) awards. The AHA awards are recognised as the most prestigious awards in the hospitality industry, they honour the achievement of excellence.

**The Maylands** venue aesthetic embodies old-world charm and authenticity with a modern twist, it feels like home. This is a true gastropub A venue that is passionate about local produce, nourishing people, and creating great tasting plates. Our kitchen serves all-day dining with traditional pub classics and a little bit fancy' modern Australian dishes, complemented by an array of refreshing craft beers and local wines.

**ABOUT THE JOB**

The **Gaming Manager **will report to the **Venue Manager** and lead a small and reliable team. The Gaming Manager is responsible for the management of the gaming room operations, this includes;
- Coordinating all customer service operations and delivering superior service to maximize customer satisfaction and experience in the gaming area.
- Responding efficiently to customer complaints and gaming machine issues and ensuring compliance with all relevant gaming licencing laws.
- Responsibilities include maintaining the gaming room’s revenue profitability and quality goals, as well as maintaining high productivity, quality, and customer service standards.
- As a full-time salaried position, the role will be instrumental as part of the venue's leadership continuing to push the hotel and gaming room to new heights.
- We offer a unique entertainment experience for our customers, with an eye for detail, accuracy and compliance with gaming legislation being a top priority.
- Previous bar and gaming experience are required with evidence of the relevant certificates and qualifications.
- Flexibility to work over a 7-day roster including nights, weekends and public holidays is required.

As a key member of the management team at **The Maylands, **you will possess a hands-on approach, exceptional ability to multitask, and a passion for providing the ultimate customer experience. Utilising your leadership and service skills ensuring the comfort, safety, and enjoyment of our guests is our number one priority.

**To be considered for this role, you must possess the following;**
- Exceptional customer service skills
- Passionate and enthusiastic
- Trustworthy, reliable, and positive attitude
- Be well organized and able to work under pressure

We place great importance on being an employer of choice and offer excellent career opportunities including ongoing training and development, a competitive salary, recognition, and company discounts.

**ABOUT YOU**

So, if you are a 'can-do' person, who thrives on new challenges, likes working in a team within a diverse environment, and consistently delivers the highest quality, then we would love to hear from you

Being a team player with the ability to work under pressure whilst maintaining a positive outlook and professional manner is critical to successful leadership.
- Prior experience in a hospitality management role
- Be motivated by a passion for quality and great service delivery
- Solid knowledge of beverage products and bar presentation
- Experience scheduling, managing, and training staff
- Can work under pressure and to tight deadlines
- RSA and RP Badge **(Essential)**:

- Basic and Advanced Gaming **(Essential)**

**APPLYING**

Applications take no longer than 10 minutes **Please see the job description attached.**

Follow the prompts to fill out your details, work experience, qualifications, and availability along with your resume. We can't wait to hear from you