IT Support Technician

Matthews Hospitality is an award-winning hotel group and family-owned business in South Australia with 80 years of rich history. The group operates nine hotels and employs 400 people across the state including Mt Gambier, Clare, and Whyalla.

Making others feel good, feels great

This philosophy is why we love what we do, for our people and our customers.
- Be empowered and empower others as part of a supportive team
- Being respectful and showing compassion is at the heart of our behaviour
- Showing up for success is how we drive each other to achieve
- We uphold professional standards and lead by example
- We operate our business and conduct ourselves with honesty and integrity

**ABOUT THE JOB**

This position reports to the Group IT Manager and is responsible for the first-level support of hotels via a Help Desk model of service. IT support includes the operation of all computer hardware and networks, in addition to the administration of servers and essential backups. Hands-on support of business-critical IT systems and liaison with third-party support services are required to ensure swift identification of issues and mínimal disruption to customers and staff.

This role is available for immediate start on a full-time salary basis and has the potential to expand in scope over time. Based on Level 1 at The Maylands Hotel.

Core Responsibilities include:

- Log support queries as received, prioritising and escalating as required
- Install, administer, and repair computer hardware, such as desktops, printers, and related computer hardware.
- Install and repair POS hardware, such as Touch screens, docket printers, and cash drawers.
- Maintain and support IT networks and assist with the management of backup systems.
- Maintenance and administration of websites and Intranet.
- Assist with the management of Active Directory and Office 365.
- Provide support for Windows, Microsoft Office, POS, and Stock Control Systems (Bepoz).
- Provide support for Time & Attendance systems (Tanda), accommodation systems (Cloudbeds) and gaming systems (Maxetag).
- Assist with the implementation and support of system integrations.
- Assist with the Training of end users on various IT systems, including preparation of documentation for end users

**ABOUT YOU**

Essential Criteria
- Excellent communication and approachability
- Capacity and capability to manage competing priorities
- Enthusiasm and initiative with operational and strategic level tasks
- Minimum of one years’ experience in an entry-level IT role
- Certificate 4 in IT
- Current driver’s license
- Australian citizen and/or have Permanent Residency in Australia
- Customers service focused approach
- Ability to travel regionally for overnight stays, expenses paid

Desirable Attributes
- Experience in a hospitality environment with exposure to point of sale equipment and software (desirable)
- Bachelor’s Degree in ITC, this position is open to graduates
- Looking to build a career in a varied and multiskilled ITC role

**ABOUT YOUR BENEFITS**
- A fun, vibrant, and engaging culture, no two days are the same
- Immediate start working Monday to Friday with mínimal out of hours required
- Full-time salary position (permanent)
- Competitive and negotiable salary package based on knowledge, skills, and experience
- 10.5% superannuation plus salary sacrifice benefits
- All expenses paid when regional travel required
- Company discounts at our hotels
- Bupa private health discount
- Flexibility and support for continued learning and development
- Contribute to strategic objectives
- Free on-site parking

**HOW TO APPLY**
- Have your resume and cover letter ready to upload in a single file (PDF or Word)
- Complete each step of the process within the recruitment system

Matthews Hospitality Team

Maylands 5069