Electrical Fire Technician

**JOB PURPOSE**:

- To carry out routine inspection and testing of fire protection systems as per AS 1851.
- To install equipment and carry out minor works, diagnose faults and carry out repair work, maintain and test a wide range of fire protection systems and equipment to Chubb Fire & Security standards of quality and delivery excellence whilst exceeding customer service expectations at every available opportunity
- To assist in growing our sales, increasing our market share and growing the nett profitability of our company
- Ensure customer’s property is compliant with regards to the Australia Standards and in accordance with the contract we are engaged under.

**STAKEHOLDERS (Key Contacts)**:
Fixed Service staff, Customer Service and Administration staff, Service Sales staff, and Portable Service staff

**CRITICAL RESULTS**

**OPERATIONAL**:

- Identify, install, diagnose, service, repair and carry out minor works on fixed fire protection and safety systems and equipment in accordance Chubb Fire & Security procedures
- Complete and provide evidence of maintenance performed on equipment in an accurate and legible manner, using systems including; hand held technology.
- Survey customer premises and recommend fire protection and safety systems and equipment, in accordance with Chubb Fire & Security procedures and processes
- Maximise efficiencies via route planning, time management, stock management, and service delivery
- Participate in stocktakes and be responsible for inventory management
- Manage and maintain all assigned company property, including documents, tools, equipment, vehicles, product, etc
- Report work progress and performance by completing productivity / key performance indicator (KPI) reports
- Comply with all company policies, procedures, and processes
- Attend all scheduled training programs
- Recommend improved business processes by actively engaging in Quality and ACE programs

**CUSTOMER SERVICE**:

- Provide assistance to customers in the use of fire and safety equipment
- Effectively communicate with the customer
- Ensure highest level of presentation as a Chubb Fire & Security employee, including individual presentation, vehicle presentation, etc
- Ensure punctuality and communicate attendance or planned attendance to site.
- Comply with all Customer requirements, as defined by the Customer contract

**CUSTOMER GROWTH**:

- Increase the Customer base through the active promotion and sale of products and services
- Reduce Customer attrition through the delivery of excellent customer service
- Gather market information to assist in market analysis

**ENVIRONMENT, HEALTH & SAFETY**:

- Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements
- Report to supervisor conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards
- Attend scheduled EH&S training programs
- Actively support the organization’s efforts to meet or exceed EH&S goals and plans
- Recommend improved EH&S practices

**Additional Information**

**About Us, Our Culture & What We Can Offer You**

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

BR-CB