Gaming - Night Shift

10 hours ago

Burnside, Australia Matthews Hospitality Full time

Are you a night person with a gaming background?

Do you love burning the midnight oil?

Then we have the job for you

Join the team in the Gaming Room at the **Feathers Hotel**, part of **Matthews Hospitality Group**, a pioneering South Australian family business with 80 years of history.

Our core philosophy is making others feel good, feels great

The** Feathers Hotel** is an iconic hotel precinct located in the leafy eastern suburb of Burnside, owned and operated by Matthews Hospitality for more than 50 years. Winner of the national AHA award for the best outdoor facility, the stunningly renovated hotel precinct boasts a Terrace Bar, Garden Bar Greenhouse Restaurant, plus a Bottle Shop, Gaming Room and the Feathers Pavilion Cafe.
- Enjoy working with a respectful and professional team that will feel like family
- Secure opportunities for career development, learning, and upskilling
- Become empowered as part of a progressive business that is looking toward the future
- Be recognised and appreciated for your hard work and integrity

**A little bit about the role...**

The role will be reporting to the **Gaming Manager** and providing support to other hotel departments as required. This role is available on a casual or full-time basis for up to five nights a week.
- Ensure excellent and professional customer service at all times
- Set up and reset specific activities as directed
- Undertake general waiting and service duties of food and beverages
- Proficient in the professional service/supply, dispensing/mixing of liquor and other alcoholic and non-alcoholic beverages
- Ensure all gaming areas are cleaned to the required standard
- Ensure all gaming furniture and equipment are maintained to the required standard
- Ensure correct lighting/music/amenities and general ambience of the gaming room are maintained to the required standard
- Ensure food, coffee & beverage presentation to the guests is to the required standard
- Ability to mix a wide range of sophisticated cocktails
- Ability if required to attend TAB or electronic gaming terminals
- Communicate and liaise with team members, kitchen, and other areas of operations
- Efficient and thorough knowledge of the point of sale operating system
- Must participate and achieve targets of add-on sales, up-selling, and spend per head
- To maintain the clean and neat presentation of the work area - bar and or restaurant area(s) by adherence to all operating policy and procedures
- Follow Standard Operational Procedures and/or Safe Work Procedures for all areas of the hotel at all times as per WHS Act 2012
- Ensure personal compliance with Responsible Service of Alcohol (RSA)
- Any other duties directed by Management
- Level 3, Hospitality Industry General Award

**A little bit about you...**
- Flawless customer service with a consistently positive attitude
- Reliable, flexible, and excellent communication skills
- Proficient English language skills
- Eager to learn, grow and develop
- Knowledge of relevant work health and safety legislation and food safety standards
- Competent and trustworthy cash handling skills

**How to apply...**

If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you
- Australian residents or unrestricted visa holders only
- Immediate start available
- RSA and Basic Gaming Certificate
- Willing to obtain RP and Advanced Gaming Certificate
- Have your resume ready to upload

We look forward to hearing from you

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