Administrative Assistant

5 days ago

North Sydney, Australia Blackhawk Network Full time

About Blackhawk Network:

- At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for Blackhawk Network and its partners._
- We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring_

Overview:
**As the Administrative Assistant, you will provide administrative and operational support to the Senior Product Managers and other executives in their team.**

**You will provide efficient clerical and administrative support to ensure the business maintains strong client relationships and support the growth of the Blackhawk Network owned product range.**

**Responsibilities**:

- Manage the day-to-day functions of the product ranges, this includes actioning product setups with internal systems, product testing, troubleshooting, terminal decline management and review of marketing approvals
- Coordinating the implementation of new clients onto our programs, to ensure all clients are onboarded successfully
- Review and analyse the sales and brand dashboards to make key assessments of brand performance
- Update and maintain websites for our products, including reporting on website traffic and assessing current trends using Google Analytics
- Responding to all customer enquiries regarding product information and terminal management
- Coordinating the printing and operational management of activation cards
- Develop weekly, monthly, and quarterly reports for both internal and external purposes
- Develop and maintain accurate process and procedure documents
- Accurate data entry, reporting and record-keeping
- Any other ad-hoc tasks that are involved in the product pre and post sales cycle

Qualifications:

- Experience working within an Administration and/or Product Coordinator role
- Experience working across the Cards & Payments Industry (desirable)
- Strong work ethic and willingness to go above and beyond to achieve over all team success
- Ability to be agile in a fast-paced working environment
- Outstanding organisational and time management skills, with the ability to prioritise workload and manage projects
- Strong written and verbal communication skills, with a natural desire to liaise with multiple internal and external stakeholders
- Proficient computer skills, including Microsoft Office Suite

EEO Statement:

- You’ll work with some of the nicest, most intelligent and down to earth people here at Blackhawk Network APAC: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do, we work hard and we have fun along the way. We have a flexible working policy and we encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration_

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