Junior Care Specialist

**Junior Care Specialist - High-Impact Client Engagement & Revenue Growth Role**

**Location**: Parramatta - Frequent on the road travel may be required.
**Salary**: Performance-Based Bonuses

**Creer Growth**: Structured promotion to Senior Care Specialist & Leadership Roles

**Are You Ready to Build a Career That Demands Excellence & Rewards Performance?**

This is not a passive administrative role. We are looking for an **exceptional communicator, a critical thinker, and a driven problem solver** who thrives in fast-paced, results-oriented environments.

If you prefer a predictable routine, struggle with high-stakes conversations, or need constant guidance, this is not the role for you. But if you are competitive, resourceful, and excel under pressure, then read on.

**What You’ll Be Doing**
- **Engage Directly with Clients** - Speak with individuals, families, and decision-makers, helping them understand and navigate the services available to them.
- **Client Acquisition & Retention** - Ensure new clients come on board while proactively identifying risks and working to retain existing ones.
- **Revenue Protection & Expansion** - Identify opportunities to expand services with existing clients and ensure ongoing engagement.
- **Negotiation & Service Agreement Management** - Secure and maintain service agreements through high-level negotiation techniques.
- **Problem Solving & Issue Resolution** - Take ownership of client concerns, working with internal teams to deliver solutions that maintain trust and long-term engagement.

Your primary mission is to ensure clients receive the best service while safeguarding business revenue and long-term growth.

**Who We Are Looking For**

This role requires an **adaptive and resilient professional** who thrives in complex environments.
- **You Learn Fast** - You pick up new concepts quickly, whether it’s understanding industry regulations, financial structures, or customer engagement techniques.
- **You Are a Strong Communicator** - You know how to influence, negotiate, and build trust with people from different backgrounds.
- **You Excel Under Pressure** - You understand that high-impact roles come with expectations, and you embrace that challenge.
- **You Think Strategically** - You can analyze situations, anticipate potential issues, and proactively implement solutions.
- **You Have a Sales Mindset Without the Gimmicks** - You guide conversations, ask the right questions, and move clients toward the best decision.
- **You Take Initiative** - If something needs to be done, you don’t wait for permission—you step up and take action.
- **You Are Data-Driven** - You track performance, analyze patterns, and make informed decisions based on measurable insights.

**Who This Role is NOT For**

This role is **not** for individuals who:

- Struggle to stay calm during difficult conversations.
- Need constant supervision and step-by-step instructions.
- Prefer routine tasks over dynamic problem-solving.
- Fear negotiation or handling objections.
- Are looking for a short-term job rather than a long-term career.

**What’s In It For You?**
- **Competitive Base Salary**:

- **Performance-Based Bonuses**:

- **Direct Training & Mentorship** - Work directly under **Alex, the National Care Manager**, a top expert in client engagement and revenue retention.
- **Clear Career Progression Pathway** - Structured promotions leading to **Senior Care Specialist, Team Leadership, and Beyond.**:

- **Master Advanced Negotiation & Communication Strategies** - Training in high-level persuasion, problem-solving, and strategic thinking.
- **Work With a Purpose-Driven Organization** - Your work directly improves people’s lives while ensuring business sustainability.
- **Stable & Long-Term Career in a High-Growth Company** - This is not a temporary job; we are building a high-performing team for the future.

**Career Growth Roadmap**

We are looking for people who want to **grow into leadership roles** over time.
- **First 6 Months**: Master the core engagement framework, develop strong client communication skills, and gain confidence in negotiation.
- **6-12 Months**: Progress to **Senior Care Specialist**, handling more complex client negotiations and revenue protection strategies.
- **1-2 Years**: Take on a **Team Leadership** role, training junior specialists and managing key client accounts.
- **2-3 Years**: Move into **National-Level Leadership**, overseeing client care strategy across the organization.

This role is designed for individuals seeking long-term career growth, not a temporary position.

**How to Apply**

**The Well & Co - Stewarding Business for Growth, Purpose & Community.**

**Job Types**: Part-time, Permanent

Pay: $16.92 - $24.10 per hour

Expected hours: 15 - 30 per week

Schedule:

- Monday to Friday

Supplementary Pay:

- Commission
- Overtime pay
- Penalty rates
- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: On the road