Service Desk Team Leader

12 hours ago

Melbourne, Australia affix Full time

Amazing opportunity to join an Australian owned, household name in the retail space as a Service Desk Team Leader, responsible to manage the IT Helpdesk operations, supporting multiple brands within the group.

This is a super exciting time to join this fast-paced, dynamic retail business & lead a support team providing high quality level 1 support to stores and corporate users through strong customer focus & stakeholder engagement. As an experience team leader this role will lead a team of ten and support them to provide better service, response and resolution with a focus on continual process improvement.

Must-haves for the role:

- A minimum of 4 years experience as an IT Service Desk/Help Desk lead, with demonstrated experience motivating and managing/leading a team.
- Solid technical background with hands-on experience with help desk and remote desktop software.
- Strong, proven stakeholder management skills, with the ability to communicate technical information to a non-technical audience.
- Experience establishing high-level communication amongst the team as well as across the extended group.
- Experience with POS systems and within the retail industry highly desirable.
- Proven experience in setting specific customer service standards & regular reporting in relation to problems, incidents and service requests.
- Asset management

The role provides a supportive working environment with fantastic career growth opportunities

They have a vibrant, team-oriented culture where new ideas are encouraged

The role provides a some flexibility with one day per week WFH.

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