Customer Officer/ Case Manager
2 weeks ago
**What’s the role?**
We are looking to connect with customer service/call centre professionals who are interested in being part of a high-performing, customer-focused and passionate culture to build a simpler, relationship with their customers.
**Responsibilities**:
The roles are ongoing contract roles working within a fast-paced environment, managing high-volume complex calls.
As a Customer Connect Officer, you will assist customers who want to pay their loans but cannot due to hardship reasons such as separations overcommitment, injuries, unemployment, redundancies etc. You will provide professional solution-driven activities while maintaining positive customer relationships.
- High-volume Hardship calls, assisting our client’s customers who are going through financial distress.
- Engage with customers proactively and empathetically through outbound and inbound calls.
- Negotiate and agree on repayment arrangement plans with clients or their representatives to bring their accounts up to date.
**Skills & Experience required**:
- Experience within a call centre environment will be required for these positions.
- A background in Collections/Complaints or hardship positions will be highly desirable.
- Highly organised with the ability to work as a team player.
- Dedicated and reliable.
- Exceptional written and verbal communication skills.
**Tell me more**:
- **Location**: Full-time in the office (Brisbane CBD) for the 8-week training period and then will move to a Hybrid model
- **Rate**: $43.71 p/h incl. Super
- **Work Pattern**: Full time - Monday to Friday - Working on a roster between 7am-5pm hours (once fully trained).
- **Start Dates**: June 2025
- **Duration**: 12-month contract - View to go permanent at any time within the 12 months
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