Retail Sales Assistant

**Retail Sales Assistant** - Fabric Lab

**Location**: 147 Brunswick St, Fitzroy VIC 3065

**Employment Type**: Casual

**Reports To**: Store Manager

**About Us**

Fabric Lab is a boutique fabric store specialising in curated, high-quality têxtiles for designers, creatives, and everyday makers. We pride ourselves on expert service, a love of craftsmanship, and a community-first approach.

**Role Summary**

As a Retail Sales Assistant, you’ll be the face of Fabric Lab—welcoming customers, helping them find the perfect fabrics, and ensuring the store operates smoothly and professionally.

**Key Benefits**
- Work with diligent, genuine, kind and high-performing colleagues
- Manage your own work flow during the day, (mostly)
- Be exposed to industry leading clients

**Key Responsibilities**

**Customer Service**
- Greet and assist customers with fabric selection and provide knowledgeable recommendations.
- Process purchases and returns through POS system accurately and efficiently.
- Handle customer queries or issues with professionalism, positivity and warmth.
- Handling wholesale orders and dealing with some of our wholesale customers.
- Participate in managing Social Media posts/stories (Instagram mainly).
- Stocktaking and taking professional photos of the fabric for the website.
- Occasional updates of the website and its contents.
- Cleaning and upkeeping of the store, making sure that it is neat and presentable.
- Active participation in the window display curation.
- Liaising with the other stakeholders of the business to make sure that the special and wholesale orders have been processed on their end.
- Contributing written content to the monthly blog post.
- Creating invoices via Xero for the special shop orders and wholesale orders.

**Product & Store Knowledge**
- Learn about different fabric types, weights, and best uses.
- Stay informed about têxtile performance, fashion trends, colour theory, new arrivals and product updates.
- Keep retail space clean, tidy, and well-stocked.
- Restock shelves, label products, and maintain visual display aesthetics.

**Stock Handling & Fabric Prep**
- Assist with cutting, folding, tagging, and preparing fabrics for sale.
- Unpack and check deliveries against order records.
- Support inventory counts and help organise back stock.

**Marketing Support**
- Support in-store content creation, styling, capturing and editing images, marketing and product photography and filming short-form video content for social media (e.g., staff picks, fabric highlights).
- Creating stories, posts and blog posts for Instagram and our website.

**Skills & Requirements**
- Previous experience in retail or customer service (fabric or fashion retail preferred).
- Friendly, professional, and confident communicator who truly understands that being a sales assistant is about building customer relationships in a genuine and caring way by offering warm and consultative service to fulfil needs and welcoming customers as if they are VIP guests.
- Enthusiastic learner, especially in têxtile knowledge and product details.
- Ability to multitask in a fast-paced retail setting.
- Strong self-direction, initiative and patience.
- Available and flexible for emergency cover, for weekend and holiday shifts when needed as well as our fortnightly staff meetings.
- Sewing, fashion design or têxtile experience essential.
- Knowledge of Shopify POS, Shopify ‘back of house’ admin, Microsoft Office suite and Xero essential although training can be provided.

**Why Join Fabric Lab?**
- Be part of a supportive, creative team in a growing business.
- Staff discounts and opportunities to learn more about têxtiles.
- A vibrant working environment where fabric lovers thrive.

**To Apply**:
Send your CV and a short cover letter to:
0421033763

**Job Type**: Casual

Pay: $33.95 per hour

Expected hours: 7 - 21 per week

**Benefits**:

- Employee discount

Application Question(s):

- Do you have intermediate knowledge of sewing, fashion or costume design or têxtiles?
- Do you have strong initiative, positivity, patience, willingness to learn and drive to improve daily?

**Experience**:

- Customer service: 1 year (required)
- Retail sales: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person