Service Delivery Team Leading Hand- Ramp

2 weeks ago

Melbourne Airport, Australia dnata Full time

OVERALL PURPOSE OF THE POSITION

The Service Delivery Team Leader, Ramp is responsible for the operations of the ramp services for our clients to ensure an efficient and effective service, delivering dnata’s and our clients’ expectations.

The Service Delivery Team Leader, Ramp will manage the day-to-day business issues and competing demands in line with operational requirements and Service Level Agreements.

PRIMARY DUTIES AND RESPONSIBILITIES
- Deliver of a customer focused ramp operation including the supervision, organisation and coordination of all work areas during an operational shift;
- Manage on-the-job team coaching, mentoring
- Responsible for team Performance and giving feedback where needed to achieve high levels of performance and service excellence;
- Ensure the efficient and effective allocation of resources to deliver operational requirements and meet Service Level Agreements
- Oversee and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedure
- Provide quality metrics and reporting on critical business issues;
- Reinforce a positive safety culture within the team focussed on awareness and vigilance.

OH & S Responsibilities
- Ensure compliance with the dnata OHS Policy and related Group Policies
- Comply with legislative OH & S requirements
- Develop and maintain a positive safety culture focused on awareness and vigilance.
- Conduct work in accordance with dnata’s OH & S Management System and customer OH & S requirements
- Follow all safety work procedures, adhering to all safety guidelines provided
- Assist with accident investigation, reporting and injury management
- Manage the safety of the cargo facility and equipment, including the safety of workplace systems and general working environment
- Wear the required personal protective clothing and equipment

ESSENTIAL CRITERIA
- Team leadership experience and an ability to drive a customer focused culture within the team;
- Well-developed communication skills both written and oral;
- Previous experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements into standard operations;
- Ability to drive a performance culture and business improvement initiatives;
- Holder of a current Aviation Security Identification Card

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