Credit Recoveries Specialist

6 days ago

Melbourne, Australia Alinta Energy Full time

**Permanent Full-time position based in Melbourne with hybrid working options**:

- **Join a team that embraces innovation and supports fresh ideas**:

- **Gain exposure with a diverse range of tasks**

**About Alinta Energy**:
**At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering customers costs, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment.**

We’re a leading Australian utility with an owned and contracted generation portfolio of 3,000MW, over 1 million combined electricity and gas retail customers, and around 1,000 employees across Australia and New Zealand. Supplying energy in Australia for over 20 years, today we’re a vertically integrated energy company providing generation, retail and wholesale supply of gas and electricity across Australia. We support the development of renewable energy generation and offer local customer service through support hubs in Perth, Western Australia and Morwell in Victoria.

**Our Culture**:
It’s an exciting time to become a part of our growing team at Alinta Energy. Our people are our greatest asset and we’re committed to a culture that’s focused on being better at providing great service externally and internally. An organisation where people truly matter. That’s better.

**About the role**:
We are looking for experienced Credit Recoveries Specialist to join our Customer Operations team based in Melbourne, reporting to the Manager - Credit Operations. This role is predominantly responsible for finals portfolio debt ($40m) (non-active) status - incorporating closed treatment, Mercantile referrals, legal proceedings, insolvency, Deceased Estates, Default listing, Debt Sale Forward Flow, write offs and bad debt recovery.

**Duties**:

- Develop and maintain key stakeholder relationships with contracted third party vendors
- Identify and recommend process improvement opportunities in services, systems, process and procedures
- Identify opportunities to champion challenge vendors and look for opportunities to accelerate the debt sale
- Liaise with offshore team for administrative tasks management
- Set targets for external agencies and track performance to targets
- Reducing the doubtful debt provision

**Skills and Experience**:

- Extensive experience in a similar role
- Strong relationship and vendor management skills
- Strong credit skills with knowledge of credit and privacy acts
- Proven operational experience in a customer service/credit environment
- Ability to work to tight deadlines and schedules

**Benefits**:

- Hybrid working arrangements for most roles, combining office-based and work from home
- Staff energy discount offer (where products are available)
- Generous employee referral bonus
- Salary Packaging options
- Paid community volunteer leave
- Access to LinkedIn learning
- Discount program for a range of products and services
- 14 weeks of fully paid parental leave
- Company paid salary continuance insurance
- Ability to purchase additional leave
- Modern offices with free snacks, drinks and coffee

Let’s spread the positive energy together

Alinta Energy is a **Circle Back Initiative** employer - we commit to respond to every applicant.

**How to apply**:

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