Reporting Analyst

Posted: 05/09/2025

Closing Date: 19/09/2025

**Job Type**: Fixed Term

Location: Canberra

Job Category: Banking and Financial Services,Insurance & Superannuation,Other
- **Job title**:Reporting Analyst
- **Position Type**: Fixed term
- **Location**:**Open to all locations across Australia with an established home office

**About the role**

We’re seeking a proactive and collaborative **Reporting Analyst** to deliver data analytics and insights that drives strategies for improved outcomes for the CSC and our customers.

This role will play an important part in supporting the Senior Reporting Analysts with monitoring, analysing and interpreting operational trends through scheduled monthly and quarterly reports. It will also be pivotal in the development of research and analytics deliverables using appropriate data analysis, visualisation and presentation techniques.

If you’re excited to be a part of a high preforming team with the opportunity to grow your skills, influence the business and contribute to customer excellence, we encourage you to apply.

**Key responsibilities**
- Manage and enhance existing dashboards and reports across platforms like **Tableau**, Salesforce and Genesys
- Assist the Senior Reporting Analysts with time-sensitive and core operational reporting
- activities
- Partner with internal and external stakeholders to interpret business needs and design fit for-purpose reporting solutions
- Build operational and management reports that track key performance indicators and operational metrics
- Support data analysis, trend identification and insight generation to inform strategic decisions
- Communicate complex technical concepts and insights clearly to non-technical audiences across the business

**What we’re looking for**
- You must be an Australian Citizen or Permanent Resident
- Minimum 2 years data analysis and insight experience
- Tertiary qualifications in economics, statistics, mathematics, engineering, science, information technology or computer science highly desired
- Proficiency in Tableau for building and maintaining interactive dashboards
- Proven experience in uncovering trends and patterns in data to generate actionable insights
- Strong communication skills with the ability to translate data into meaningful insight
- A genuine and collaborative team player who contributes positively to team dynamics
- Familiarity with contact centre operations, telephony systems and workforce management software would be advantageous

**Why join CSC?**
- 12-month fixed term role with flexible/remote working arrangements
- Opportunity to help transform the way we approach reporting and data-driven storytelling across the organisation
- Use your insights to shape strategic outcomes and influence decision making
- Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role

**What you’ll get in return**

**A career where you belong**

At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong.

Learn more about CSC and our benefits:
**H**ow to apply**
- **Applications close**:Friday 19 September 2025
- **Please note**: Agency submissions will not be considered for this position