Reporting Analyst

Job Category: Banking and Financial Services, Insurance & Superannuation, Other

Job title: Reporting Analyst

Position Type: Fixed term

Location: Open to all locations across Australia with an established home office

About the role

We're seeking a proactive and collaborative Reporting Analyst to deliver data analytics and insights that drive strategies for improved outcomes for the CSC and our customers.

This role will play an important part in supporting the Senior Reporting Analysts with monitoring, analysing and interpreting operational trends through scheduled monthly and quarterly reports. It will also be pivotal in the development of research and analytics deliverables using appropriate data analysis, visualisation and presentation techniques.

If you're excited to be a part of a high performing team with the opportunity to grow your skills, influence the business and contribute to customer excellence, we encourage you to apply.

• Manage and enhance existing dashboards and reports across platforms like Tableau, Salesforce and Genesys
• Assist the Senior Reporting Analysts with time-sensitive and core operational reporting activities
• Partner with internal and external stakeholders to interpret business needs and design fit-for-purpose reporting solutions
• Build operational and management reports that track key performance indicators and operational metrics
• Support data analysis, trend identification and insight generation to inform strategic decisions
• Communicate complex technical concepts and insights clearly to non-technical audiences across the business

• You must be an Australian Citizen or Permanent Resident
• Minimum 2 years data analysis and insight experience
• Tertiary qualifications in economics, statistics, mathematics, engineering, science, information technology or computer science highly desired
• Proficiency in Tableau for building and maintaining interactive dashboards
• Proven experience in uncovering trends and patterns in data to generate actionable insights
• Strong communication skills with the ability to translate data into meaningful insight
• A genuine and collaborative team player who contributes positively to team dynamics
• Familiarity with contact centre operations, telephony systems and workforce management software would be advantageous
• 12-month fixed term role with flexible/remote working arrangements
• Opportunity to help transform the way we approach reporting and data-driven storytelling across the organisation
• Use your insights to shape strategic outcomes and influence decision making
• Benefit from CSC's commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role

A career where you belong

At CSC, we're committed to more than super — we're committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it's a plan. We\'re actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We're proud to be an equal opportunity employer — and proud of the progress we're making. Join a workplace where you can thrive, grow, and belong.

To apply for this opportunity please include (a brief cover letter outlining your suitable skills and interest in the position) and your current resume.

To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.

• Please note: Agency submissions will not be considered for this position