Shift Leader

3 days ago

Surfers Paradise, Australia Wendy's Australia Full time

Wendy’s Hamburgers has officially landed down under,This is your chance to take the lead in delivering delicious food and unforgettable experiences, all while showcasing that unique Wendy's flair. If you're ready to steer the ship and serve up the freshest food in town, keep reading

**Your Role**

As a Shift Leader, you'll be the heartbeat of our restaurant during your shift. You’ll ensure that operations run like a well-oiled machine while inspiring your team to deliver the signature Wendy's experience that keeps customers coming back for more.

**Key Responsibilities**
- Lead and motivate team members to provide top-notch service and maintain peak operational efficiency.
- Keep the restaurant clean, organised, and fully stocked, setting the standard for a welcoming atmosphere.
- Manage POS duties and oversee front and back-of-house functions, including opening and closing procedures.
- Promote effective communication among the team to ensure everyone is on the same page and working together.
- Assist the General Manager with scheduling to ensure we’re always ready to serve our customers.
- Handle cash accountability reports accurately and efficiently during your shift.
- Oversee break rotations and delegate tasks smoothly during both busy and quieter times.
- Collaborate with management to execute sales promotions with flair and effectiveness.
- Train and guide team members to follow our Standard Operating Procedures and deliver exceptional service.
- Champion safe work practices, reporting any hazards to maintain a safe environment for everyone.
- Tackle customer concerns head-on, ensuring satisfaction and a memorable experience.
- Keep the General Manager informed about any significant issues that arise during your shift.
- Take on additional duties as needed.

**Who You Are**
- A confident leader who knows how to rally a team and keep spirits high.
- Knowledgeable about food safety regulations and operational best practices.
- Experienced in coaching and developing staff in fast-paced environments.
- A strong communicator who can connect with everyone from crew members to management.
- Detail-oriented with sharp organisational skills.
- Adaptable and capable of handling various situations with ease.
- Professional and respectful, contributing to a positive workplace culture.
- A master of time management, ensuring tasks are completed accurately and on time.

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