Customer Service

2 days ago

Melbourne, Australia Westpac Banking Corporation Full time

Customer Service - Contact Centre
- A fantastic opportunity to join a supportive and caring team culture
- Multiple, full time, permanent roles available in Melbourne CBD starting 5th July
- Working flexibly will be offered once competent in the role

**The Team**
Virtual Banking are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.

Watch this video to learn more about the team Customer Care Banker

**How will I help?**
The role of a Consumer Connect banker is to service and fulfil banking needs of customers quickly, accurately, and efficiently on a range of general banking enquiries. In your new role, you will respond to inbound calls and will provide outstanding service to our banking customers on each and every call. On any day, you can be helping customers with their general banking questions, account maintenance, technical enquiries, as well as servicing specific products like credit cards and deposits.

**To be successful in this role, you'll be required to work across our operating hours Monday to Friday 7:30 AM to 8:00 PM.**

**What do I need?**
- At least 12 months customer service experience (any industry)
- People who thrive in a corporate and professional working environment
- Ability to adjust to a high paced, KPI environment
- Happy to commute and work onsite at our Melbourne CBD office

**What's in it for me?**
As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you'll be paid fairly, and trained so your career can grow as you do. You'll also be encouraged to take part in our fun community projects as a paid volunteer. Other benefits include but are not limited to:

- Opportunity to work overtime. Penalty rates will apply
- Full training provided from day one to ensure your success in the role
- Flexibility to work from home 2 days a week post training
- We will be investing a wealth of time and resources in your learning. RG146 national accreditation will be provided
- Incremental salary increases will be applied as you progress through the training journey

**What's it like to work there?**
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How to I Apply?**
Start here. Just click on the **APPLY** button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300001537589591

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