Front Office Agent The Darling Hotel

2 weeks ago

Sydney, Australia The Star Entertainment Group Full time

The Darling Hotel is proud to be Sydney's first and only luxury hotel to receive the prestigious Forbes five-star rating. With a focus on glamorous individuality The Darling is the epitome of luxury, our team go above and beyond to provide personalised service and memorable guest experiences.

**About the role**
- Provide an efficient and timely check-in and check-out
- Assist with guest bookings and enquiries.
- Accurate process of payments (e.g. upfront room payment, mini bar & In Room Dining cost).
- Receiving and recording reservation requests.
- Resolving customer service queries with diplomacy and tact.

**About You**

The successful applicant will have:

- Previous guest service working experience
- Strong passion to build a career in hospitality.
- Administration, problem-solving skills and attention to detail highly regarded.
- Previous experiences with Opera
- Bilingual/Multilingual is advantageous

**Our Benefits**
- FREE buffet meal at our back of house staff dining room
- 30% Discounts across award-winning restaurants
- Discounts on accommodation in our luxury hotels
- Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Lifestyle discounts including gym memberships and laundry services
- Discounted staff parking every day including weekends and late nights
- Paid training, ongoing career development opportunities

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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