Customer Support Representative

4 days ago

Melbourne, Australia CoinJar Full time

Customer Support Representative

CoinJar, a pioneer in Australian fintech and a leader in cryptocurrency worldwide, is seeking a Customer Support Representative. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer. This is a full-time role with a hybrid work format between our Melbourne CBD office and your home.

**Responsibilities**
- Provide excellent customer service primarily through web-based tickets
- Process customers' financial and identification information in a professional and compliant manner
- Identify and escalate priority issues to relevant teams
- Work collaboratively with other team members to ensure customer issues are resolved to their satisfaction
- Contribute towards CoinJar's self-service options e.g. internal and external knowledge base articles and status page
- Analyse and determine key issues raised by the client and provide a resolution
- Maintain a high level of customer satisfaction by providing timely and professional responses

**Requirements**:
**Essential Skills**
- Two years experience supporting a technical product
- Proficiency in using customer support software and tools
- Excellent communication skills, both written and verbal
- Attention to detail and accuracy in handling customer information
- Strong time management and organisational skills
- Strong problem-solving and troubleshooting abilities
- Ability to explain complex technical concepts in simple terms
- Ability to work in a fast-paced environment and handle high volumes of inquiries
- Basic understanding of cryptocurrency and blockchain technology
- Experience using cryptocurrency exchanges or wallets
- Adaptability to learn new technologies and stay updated on industry developments

**Desirable Skils**
- Familiarity with common cryptocurrency issues ( ie. fee sizes, transaction delays)
- KYC/AML experience
- Knowledge of compliance and security protocols related to cryptocurrency

**Benefits**
- Work from home days
- Training & development

Job ID A5BEDDEEA2

  • Customer Support Representative

    4 weeks ago

    City of Melbourne, Australia Toyota Finance Australia Full time

    Customer Support Representative page is loaded## Customer Support Representativelocations: TFA - Scoresbytime type: Part timeposted on: Posted 3 Days Agotime left to apply: End Date: December 15, 2025 (10 days left to apply)job requisition id: R000006074Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives...

  • Customer Support Representative

    7 days ago

    Melbourne, Victoria, Australia Connecteam Full time

     Who Connecteam is:Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. With over 2.7B remotely workers across the globe, the challenges and capabilities for advancement are endless. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and...

  • L1 Customer Support Representative

    1 week ago

    Melbourne, Australia PrimeRevenue, Inc. Full time

    L1 Customer Support Representative **ARE YOU READY TO WORK AT PRIMEREVENUE?** Customer Support Representative is the first line of support for all PrimeRevenue customers which include Buyers, Suppliers, Funding Partners, and Reseller Partners. This Level 1 Support TEAM is responsible for managing all incoming inquiries. Currently, our global support TEAM...

  • Customer Support Representative

    1 week ago

    Melbourne, Victoria, Australia Connecteam Full time

     Who Connecteam is:Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. With over 2.7B remotely workers across the globe, the challenges and capabilities for advancement are endless. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and...

  • L1 Customer Support Representative

    1 week ago

    Melbourne, Australia PrimeRevenue, Inc. Full time

    Overview: Customer Support Representative is the first line of support for all PrimeRevenue customers which include Buyers, Suppliers, Funding Partners, and Reseller Partners. This Level 1 Support TEAM is responsible for managing all incoming inquiries. Currently, our global support TEAM closes nearly 3,000 cases each month. For many customers in...

  • Customer Support Representative

    2 weeks ago

    Melbourne, Australia Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Customer Support Representative

    2 weeks ago

    Melbourne, Australia MYOB Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Customer Service Representative

    1 week ago

    Melbourne, Australia Eagle Software Full time

    We are looking for a motivated and positive individual to join the Eagle Software team as a Customer Service Representative. The permanent position is full time with work hours Monday - Friday, 9:00am - 5:30pm. **About the company** We are a growing company established in 2014 to provide the next generation of listing management and CRM software to the real...

  • Customer Care Representative

    2 weeks ago

    Melbourne, Australia Probe CX Full time

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Representatives to join us in our dynamic work environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency. As a...

  • Customer Service Representative

    1 week ago

    Melbourne, Australia NEXTDC Full time

    Company Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...