Customer Service Officer
2 weeks ago
$50-55K base, inbound only helping people access support
Quality, not quantity - no focus on typical call centre KPIs
Hybrid Work Environment - WFH Options
Forget everything you know and expect about working in a contact centre customer service team. This is an environment where you’re not held to call volume and time KPI. You will be coached and encouraged to focus on delivering a quality experience for our clients. The Disability Employment Service (DES) is centered around building people up to give them the confidence they need to re-enter the workforce.
Join a team of customer service officers working in a culture that promotes development and inclusion. You will be surrounded by motivated people where you can thrive by supporting people from all walks of life. You will also have access to mental health and wellbeing services that we offer.
**Working as part of this team you’ll**:
Respond and proactively manage general queries from customers, clients and other APM team members.
Able to liaise with internal and external stakeholders
Display strong attention to detail, initiative, and resourcefulness with administrative tasks
Use empathy and communication skills to be of calm, helpful service to people in their time of need
Convenient location in Canningvale, WA
You’ll enjoy all the amenities of our modern office space including free parking, monthly social events, and free coffee/fresh fruit.
Your weekends, are yours
This is a full-time role, working across a roster from Monday to Friday, with hours between 7am and 6pm. We can work with you to plan hours that suit your needs.
What we’re looking for
Contact centre experience is not required. In fact, we find that experience in other types of work like retail, sales, hospitality, and corporate roles develops skills and life experience that is highly suited to this role. To be successful, you should have a passion for delivering outstanding customer service, be able to work at pace with competing priorities and have a high level of resourcefulness and attention to detail.
You will also need to complete a national police clearance on request.
We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.
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