Customer Service Consultant

7 days ago

Port Melbourne, Australia Rentokil Initial Full time

We have an exciting opportunity available for Customer Service roles in our team in Port Melbourne. We will provide full training so if you are looking to start your career in the customer service space then look no further
**The core responsibilities in this role include**:

- Proactively making outbound calls to our existing customers to promote our products and services
- Resolving customer queries quickly and accurately
- Scheduling pest services for residential customers
- Converting incoming inquiries into sales opportunities
- Liaising with your fellow colleagues
- Meeting calls and internal sales targets
- Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
- Experience working in customer service or call center environments (essential)
- This is an office-based role so you must be based in Port Melbourne
- Previous experience in phone sales and converting inquiries into sales
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multi-tasking
- Proven problem-solving skills
- Ability to work in a team environment to support colleagues
- Professional, reliable, and punctual.
- Working from office Monday to Friday

**Perks and benefits**:

- Strong work life balance culture.
- Employee Assistance Program (EAP)
- Discounted Pest Services
- Employee Referral Program
- Employee cash incentive programs and bonuses

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we that employ some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
Employee Testimonial
- “The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”
Renay Fagan
“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”
Carly Shreeve
"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."
Sierra Warrington

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