Systems Support Analyst

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
The Systems Support Analyst provides expertise, advice and support to ensure SEW’s Health, Safety and Environment digital platforms are well managed and optimised to support the delivery and achievement of key target outcomes and strategic objectives.

This position plays a key role in the implementation of new systems as business needs are identified, supports the delivery of enhancements to ensure systems continue to meet the evolving needs of our business, its stakeholders and legislative requirements; and provides advice and support to ensure high levels of data integrity and accuracy are maintained. In addition, the position supports the delivery of key health and safety related reporting requirements to both internal and external stakeholders and contributes towards the delivery of safety and wellbeing projects as relevant.

This is a maximum term contract until August 2026 to cover a maternity leave.

**Who are you?**:

- Reporting to the Safety and Wellbeing Systems Lead and working closely with the Senior Systems Analyst in Business Technology Services (BTS), the skills and experience required to succeed in this position include;
- Tertiary qualifications in Information Technology and minimum 2 years' experience in similar roles.
- IT systems management (administration, configuration and development) - preferably health and safety systems (SAI360).
- Good knowledge and experience in writing SQL queries, HTML and Java scripts and working with relational databases.
- Thorough understanding of system development life cycle process and methodologies such as Waterfall, Agile, Scrum.
- Advanced data analytics capabilities, including an ability to extract key insights from data.
- Strict adherence to confidentiality of information and attention to detail and accuracy.
- A strong motivation to work efficiently unsupervised, drive to meet deadlines and the ability to prioritise actions.
- A demonstrated ability to work with a range of stakeholders and diverse teams.
- Demonstrated experience in leading or participating in projects would be desirable.
- Strong written and verbal communication skills.
- Strong collaboration, influencing and negotiation skills to resolve issues.
- High proficiency and literacy across the Microsoft suite of products, including Excel and Power BI skills.

**What's in it for you?**:
Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

As a SEW employee, you can enjoy the following offerings from our benefits package:

- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
- Additional leave offerings, such as cultural and ceremonial leave and study leave.
- Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
- Opportunity to be part of great initiatives involving the local community.

**We're for everyone**:
Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

**Keen to make an impact?**:
South East Water operates a 24/7 service environment. As part of a team of engineers and technicians central to this role are responsibilities for 24/7 safe operation to provide support and minimise disruption of services to customers and as well as ensuring that public health and the environment are not put at risk. This includes participation in a roster, emergency response, and incident support as required.