Service Support Partner

Service Support Partner role in the Northern Rivers, NSW.
- Staff benefits including 5 weeks leave & Salary Packaging.
- We offer ongoing training and development to support your long-term career.

**Be a Service Support Partner who empowers teams, keeps services running smoothly, and drives real results.**

**About Northcott**

At Northcott, we believe everyone deserves the opportunity to live life their way. As a not-for-profit disability service provider, we support people with disability to explore possibilities, achieve goals, and live the life they choose.

With more than 90 years of experience and a strong presence across NSW, QLD and the ACT, Northcott is one of Australia’s largest and most trusted disability service organisations. Every year we provide people with a disability along with their families and carers, personalised and empowering support.

We are a registered NDIS provider employing more than 3,000 dedicated staff across metropolitan and regional locations.

**About the Role**:
To provide support to local services, coordinators, leaders and management with key processes and activities including but not limited to:

- Rostering/monitoring and review (assist where required).
- Managing unplanned leave (assist where required).
- Managing Customer service agreements, variations, budgets and billing.
- Assisting with sign up and onboarding of new customers to fill community, individual and housing vacancies (depending on region and manager).
- Flexibility to travel across multiple Northcott sites as needed.

**On a day to day basis I will**:

- Assist Managers, Team Leaders, Coordinators/Nurse Unit Managers (NUMs) and local teams to respond to and manage customer enquiries, to fill Northcott vacancies.
- Develop new customer service agreements and budgets for all Northcott services, as required by their role.
- Assist Housing Service Coordinators/NUMS and customers through the Supported Independent Living (SIL) Transition pathway, and participate in Transition meetings and planning as required by their role.
- Provide support with customer reviews and the development of renewed and amended.
- Be aware of, and sensitive to the needs of customers from Aboriginal and Torres Strait Islander or Culturally and Linguistically Diverse backgrounds.
- Assist Service Coordinators with Payroll processes, such as identifying potential errors.
- Work within the framework of the National Disability Standards, Privacy Legislation, NDIS Operational Guidelines and other relevant legislation.

**In this role I will**:

- I will communicate clearly and effectively, both verbally and in writing.
- I will build strong relationships and manage people with confidence and respect.
- I will approach problems with well-developed solutions and remain calm under pressure and tight deadlines.
- I will communicate effectively with all internal and external stakeholders, showing awareness and sensitivity to diverse cultures and disabilities.

**Why I want this role at Northcott?**

At Northcott, we prioritise your well-being and success. Our team enjoys a wide range of benefits designed to support work-life balance, financial wellbeing, and personal growth:

- ** 5 Weeks Annual Leave** - Enjoy extra time off to rest, recharge, and maintain a healthy work-life balance.
- ** Salary Packaging** - Boost your take-home pay with salary packaging options, including up to $15,900 for general expenses and $2,650 for meals and entertainment.
- ** Perkbox** - Access everyday savings, exclusive discounts, and wellbeing tools — our way of supporting you beyond your pay.
- ** Exclusive Discounts & Benefits** - Save on health insurance, gym memberships, motor services, and more.
- ** 13 Days Personal Leave** - Take the time you need to rest and recover when you’re unwell, with paid personal leave.
- ** Paid Parental Leave** - Feel supported during life’s big moments, with 14 weeks of paid leave available after 12 months of service.
- ** Family-Friendly Workplace** - Enjoy flexibility and support to help you balance your work and home life.
- ** Learning & Career Growth** - Access ongoing training, development, and career advancement opportunities where your contribution is recognised and valued.

**Diversity and Inclusion Statement