Campus Support Team Leader

7 days ago

Geelong, Australia Downer Group Full time

We are excited to announce **newly created Campus Support Team Leader roles**at **Deakin University**, with one position based at the Burwood **Campus**. We are inviting Expressions of Interest from passionate, experienced professionals ready to step into a **junior management and supervisory position**within the dynamic university security and campus support environment.

These roles present a **rare opportunity to lead, support and develop on-site teams**, ensuring high standards of service, safety, and staff performance across a vibrant and diverse university setting.

**About the Roles**

These positions are designed for experienced, team-focused professionals with a background in leadership and workforce management. The roles will operate on a **rotating roster**, with one week of day shifts (6:00 AM - 2:00 PM) followed by one week of afternoon shifts (4:00 PM - Midnight), including occasional weekend work as required.

**Key Responsibilities**
- **Team Leadership**:First point of escalation after hours, ensuring consistency and accountability across the team.
- **Rostering & Workforce Planning**:Manage shift schedules, attendance tracking, and leave planning to ensure seamless campus support coverage.
- **Training & Development**:Identify training needs, facilitate upskilling, and promote a culture of continuous improvement.
- **Compliance Oversight**:Ensure all compliance requirements are met, including licensing, inductions, and ongoing training.
- **Performance Management**:Monitor and support team performance, provide feedback, and implement improvement plans as needed.
- **Event Support**:Act as a lead representative during key university events, managing operations and troubleshooting issues as they arise.
- **Reporting**:Prepare timely weekly and monthly reports for internal and client submission.
- **Safety First**:Promote and reinforce Zero Harm principles and lead internal audits for safe work practices.
- **Employee Liaison**:Be a trusted point of contact for team members, supporting employee wellbeing and facilitating communication with HR and internal stakeholders.

**About You**
- Proven **experience in managing and leading teams**, preferably in a 24/7 operational or campus support environment.
- VIC Security Licence Unarmed & Crowd Control (required), Control Room & Monitoring (advantage).
- Current knowledge of work health and safety and risk management practices
- Knowledge of current industry standards and requirements
- Proven experience in emergency response procedures
- Excellent written and oral communication skills
- Previous experience in operation of systems within a Control Room environment (Integriti/Avigilon).
- High level of computer skills (including all Microsoft products)
- Working with Children’s Check (Employee) - Required
- Current Victorian Driver’s License
- Current Level 2 First Aid CertificateExcellent interpersonal and problem-solving skills, with the ability to remain calm under pressure.

**Interested?**

If you're a motivated individual ready to take the next step into a **leadership position within a prestigious university setting**, we want to hear from you.

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