Automated Customer Engagement Specialist

2 weeks ago

Southbank, Australia Crown Resorts Full time

**Company Description**:
**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

The Automated Customer Engagement Specialist will be responsible in assisting with the design and development of complex technical solutions specifically associated with the Salesforce Marketing Cloud (SFMC) platform.

You will work with numerous internal stakeholders including Strategy and Marketing General Managers, Customer Marketing, Customer Analytical Teams as well as colleagues in the IT Team and wider Crown Digital Team

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

- Assisting in designing and documenting processes to be developed in Marketing Cloud in line with business requirements.
- Taking a solution from the design stage and developing it, ensuring it follows best practice and works in conjunction with other Crown operational systems and processes.
- Testing, maintaining, and updating Marketing Cloud processes.
- Ensure premium customer service delivered to internal and external customers.
- Assist with the development and execution of Salesforce Marketing Cloud projects.

**About you**

You’ll bring the following:

- Relevant industry experience with previous experience in Salesforce Marketing Cloud development experience, including AMPscript, SSJS, SQL and REST/SOAP API’s.
- Ability to work in a fast-paced environment and manage competing demands.
- Extensive experience with effective stakeholder relationships

**Additional Information**:
**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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