Case Worker

**Job description**
**Case Worker - Settlement Engagement and Transition Support (SETS)***:

- Community, Family and Children Services | Social/Welfare
Closing date: 10/10/2025

When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

**About the role**

This role is based at Mirrabooka and focuses on providing casework support to eligible Settlement Engagement and Transition Support (SETS) service users to enable for positive settlement in Australia. The role works mainly with Humanitarian entrants, refugees and other eligible visa holders to provide tailored casework in their first 5 years in Australia.

You will respond to issues and concerns, supporting service users to achieve their goals by providing practical support, mentoring and advocacy as required. You will provide timely and relevant referrals to other services as required whilst maintaining a strong understanding of relevant services and supports. The role offer a great opportunity to be part of the Settlement services network in WA and Nationally with access to community of practice and ongoing professional development.

**About you**

You’ll have a strong passion for casework support and empowering our settlement engagement and transition support (SETS) service users. You will hold previous experience in a caseworker position.

In addition, you will also possess:

- Bachelor’s Degree in relevant field, or demonstrated experience as a Case Worker is desirable
- Demonstrates the knowledge and experience to be able to provide a quality casework service
- Demonstrates an ability to develop relationships of trust with refugee and new migrant communities, with evidence of existing connections and collaborative relationships
- The ability to effectively communicate with service users from Culturally and Linguistically Diverse (CALD) backgrounds
- Drivers licence
- Working with Children’s Check
- National Police Clearance (obtained within the last six months)

**About the benefits**

You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities**.**

**As a valued team member, you’ll also enjoy access to**:

- Not for profit Salary Packaging options up to $18,000
- Childcare discounts for your little ones
- Options to purchase additional leave
- Career Pathways, Professional Development and Training
- Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

**To Apply**

**_At MercyCare, every person matters._**
- With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values - respect, integrity, compassion, justice, excellence, and courage._