Medical Receptionist

2 weeks ago

North Melbourne, Australia Genea Full time

Based on the front desk of a busy clinic on a **full time basis**, this role will see you as the first point of contact for patients both in person & over the phone. You will play a key role in providing an exceptional patient experience - ensuring each person receives empathetic and personalised care.

Your duties will be varied, and given you will be working as part of a small team we are looking for someone who is happy to be flexible with their tasks & support the broader team as required. Daily tasks will include;
- Answering phones, greeting patients and making bookings with clinicians.
- New patient referrals - set up new patients on Genie, following up GP referrals and sending reminders for consultations.
- Processing payments and following up on outstanding invoices as required
- General support to the clinicians - follow up calls and communication as required.
- Assisting to maintain the general presentation of the clinic & facilities available to patients.

**Qualifications**:
We are seeking an **experienced Receptionist **for this role - someone who has worked in a Healthcare setting previously and genuinely enjoys providing exceptional patient care.

You will have a strong computer literacy with the ability to learn new systems, strong administration skills and be highly organised - we are looking for someone who can ensure a smooth and accurate process for our patients.

Given you will be working as part of a small team, flexibility will be key. We are looking for someone who can work across a range of tasks, is keen to learn and happy to jump in wherever support is needed.

**Additional Information**:
This is a great opportunity to work with a respected and highly successful Specialist team working in womens health, work somewhere that is truly making a difference and making real progress in this space.

As the front of house, you will feel a real sense of purpose in your role - positively impact the patients experience and feel like you are making a difference. This Malvern clinic is beautiful, work in a calm & peaceful setting which will make you feel good about coming to work everyday

**Job Location**:

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