IT Service Technician Head Office

1 week ago

Mile End, Australia Drakes Supermarkets Full time

**This is your opportunity to broaden your IT knowledge and experience with Australia's largest independently-owned supermarket chain**
- **
Full-time hours**:

- **Broaden your IT skills and knowledge**:

- ** Permanent position
**Drakes Supermarkets** is a retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company and have one just for you if you are the successful applicant.

**As a key member of the IT team, you will responsible for**:

- Manage incoming and outgoing calls for level 1 technical support
- Manage Network access
- Undertake diagnostic investigations and where necessary, arrange in-house repair or remedial action
- Liaise with technicians and internal customers in relation to their calls/requests

**Ideally, you will demonstrate**:

- 1+ year of previous Help Desk/Troubleshooting experience
- Excellent communication skills
- Ability to detect, analyse and resolve hardware and software problems
- A strong work ethic and proven ability to work successfully as part of a team
- An interest in working in a help desk environment or technical support related role
- A strong background working with Windows operating systems
- Understanding of Windows Server
- Understanding of network protocols
- Understanding of IT related hardware and software solutions
- Any background with POS systems (this is an advantage but not a pre-requisite)
- A completed qualification in IT or someone studying towards IT would be highly regarded

If this sounds like you, then we'd love for you to join the Drakes Supermarkets team

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