Customer Service Representative

4 days ago

Melbourne, Australia PFD Food Services Full time

**Knoxfield location**:

- **Full Time role - Some Saturday and Sunday work required.**:

- **Fast Paced Customer Service Centre**

There are **regular** customer service roles, and there are **customer service** roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is **anything but regular**.

Our team are given the tools, insight, and autonomy to do their jobs and help our **customers build successful businesses**.

We **tailor our approach to meet the local market needs** and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country.

Opportunities with us are for the taking

**Key Responsibilities**
- Be the first and key point of contact for our customers;
- Create and maintain excellent customer relationships;
- Process customer orders and/or enquires;
- Perform administrative and general office tasks as required.

**Key Competencies, Skills and Qualifications**
- Excellent communication and organisational skills including telephone manner;
- Previous call centre experience preferably in the food service industry;
- Great computer skills (including Word, Excel);
- Capable of working under pressure in an exciting team environment.

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._

**PFD Food Services is an Equal Employment Opportunity employer

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