2 X Customer Service

5 days ago

Sydney Central Business District, Australia HAYS Full time

Want to work for a HUGE global insurer? Specialise in travel insurance? Perm full-time role in Sydney CBD?
**Your new company**
This is a huge global insurer who offer hundreds of products and operate in over 180 countries around the world. Through their superior underwriting, fantastic service provision and care taken to look after their clients and customers - they have grown exponentially and have fantastic brand recognition in the market. In their Sydney Head Office, you will be joining a small, close-knit office who focus predominantly on travel insurance.

**Your new role**
As a Sales&Service consultant you will be the first point of contact for all enquiries from customers and agents, clients and other key stakeholders. Key responsibilities include:

- Assisting with travel insurance enquiries and delivering fantastic customer service
- Up-selling and cross-selling products/services by means of creating a great customer service experience
- Handling high-volumes of calls in a fast-paced environment
- Sharing knowledge and expertise on products and services
- Meeting compliance and exceeding targets and KPI's

**What you'll need to succeed**
- Ideally you would come from an insurance, financial services, travel or contact centre background
- You will have demonstrated experience working in a structured and fast-paced contact -centre or phone-based environment
- You will have great phone-manner and written and verbal communication, with the ability to deal with complex enquiries and the desire to go above and beyond for the customer
- PR or Citizenship as this is a permanent role
- Ability to commit to a rotating roster, with opening hours between 0800-2100 Monday - Sunday

**What you'll get in return**
- Permanent role with fantastic base salary, opportunity for increased income by earing penalty rates (including time and a half and double time) for weekend and evening shifts
- CBD location with flexible working options - fantastic management and team culture, where everyone goes out of their way to help one another
- Lots of additional perks, including fantastic discounts off insurance and other products
- Huge scope for progression - people moving into claims within three months
- Great opportunity to learn and grow in a huge billion-dollar insurance company

**What you need to do now**

**LHS 297508** #2716263

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