Event and Problem Manager

We will only be considering Australian Citizens and Permanent Residents for this role* 

ITSM Event & Problem Manager
At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. 
We’re searching for an
Event and Problem Manager
lead and govern the end-to-end event management lifecycle across Optus Enterprise Business. In this highly collaborative role, you’ll drive operational readiness by aligning monitoring capabilities with customer and business needs—ensuring that alerts are meaningful, response-ready, and tied into broader ITSM processes like incident and problem management.
You'll work closely with teams across Digital Ops, Group IT, Platforms & Services, Products, and external vendors, playing a key role in driving continuous improvement, reducing noise, and enabling proactive service management through event intelligence.
**Your Day-to-Day**:
Govern and continuously improve the Event Management framework, policies, and lifecycle across platforms, tools, and client environments.
Work with engineering and operations teams to test, release, and optimize alerting capabilities—ensuring meaningful events lead to actionable responses.
Define and maintain event recipes and correlation rules to reduce alert fatigue, improve incident response, and deliver operational efficiency.
Act as a key stakeholder in SDLC and change processes, ensuring operational acceptance and early life support (ELS) of all new monitoring capabilities.
Drive collaboration across resolver groups, vendors, and client delivery teams to align monitoring insights with problem management and risk mitigation.
Oversee governance reporting, KPI measurement, audit support, and regular tuning to ensure events remain relevant and effective.
Work within the Problem Management team and be responsible for managing the lifecycle of problems to ensure continued commitments to Enterprise customers
**What We're Looking For**:  
Solid understanding of Event Management, monitoring tools, and service alerting technologies.
3+ years of experience in Service Management, IT operations, or enterprise monitoring within an ICT environment.
Incident and Problem Management experience.
ITIL Foundation certification required; deeper ITIL knowledge or alignment highly regarded.
Proven ability to govern complex processes and collaborate across a matrixed stakeholder environment, including external vendors.
Strong communication and negotiation skills, with the ability to present at senior stakeholder level.
Australian Citizenship required, with eligibility for AGSVA Baseline clearance
What’s in it for you?
3 days in the office, 2 days remote - with flexible hours to suit
Inclusive gender neutral paid Parental Leave of up to 16 weeks
Competitive leave including 2 additional 'Connected Leave' days
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
**Connect at work through our employee-led volunteer groups**: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes 
For more information on Diversity, Inclusion & Belonging at Optus, please visit
.