Support Worker

**_Position Description _**
**_Support Worker
- **

**_Reports to: _**Team Leader

**_Directorate/Department:_** Client & Stakeholder Engagement

**_Number of direct reports:_** As per Organisational Structure***

**_Employment Type:_** Permanent

**_Salary/Award _**Level 2 - Social, Community, Home Care and Disability
**_Classification:_** Services Industry Award 2010

Community Living Australia has charitable status for Fringe
Benefits Tax purposes and is therefore able to offer taxation
benefits through salary sacrifice***
- Position Purpose _

The Support Worker assists clients with daily living skills and community inclusion and
participation activities. The role provides personal care and person centred active support to
clients with a disability to maintain their wellbeing, explore opportunities and supports the
aims and goals of the client and ensures positive professional relationships with carers and
other stakeholders at all times. The role also contributes positively to Community Living
Australia’s reputation as a leader of quality person-centred services.
- Principal Duties _

Follow the daily tasks, activities and schedule to ensure a safe and comfortable living
environment, maintaining appropriate physical and emotional support to clients at all
times; (this may include joining them in gym workouts, the pool for aquatic activities,
bike riding, etc.)

Provide support and services to clients with the Person Centred Active Support Model
which promotes individuals living with a disability being engaged in their own lives

Partake in programs and activities that encompass the individual needs of clients to
ensure the participation and development of individuals that provide opportunities to
extend social and personal networks

Respect client choice and uphold the values of the organisation

Assist clients with their personal and health care and mobility needs by pushing
wheelchairs, undertaking wheelchair transfers and use of hydraulic lifters and a range
of other manual tasks

Assist with showering, continence, oral hygiene and meals

Administer medication and undertake other health care interventions

Assist in promoting and positive image of clients within the community

Assist with household/venue duties including cleaning, washing, ironing, shopping and
meal preparation

Advise Team Leader of the changing needs of clients and identify new and innovative
models of service to ensure a culture of excellence in the development and delivery of
services is continually achieved

Ensure clients and their representatives are consulted with and involved in making
decisions that impact on them

Carry out all tasks and functions in accordance with relevant Standards, Codes and
organisational policies and procedures to ensure service operations reflect consistency

Ensure client notes are accurate and are kept up to date

Proactively supply information about the services and support offered by the
organisation

Be an effective role model for clients, e.g. maintaining high personal standards in
respect of personal appearance, presentation and social behaviour

Ensure appropriate use and care of and communicate venue needs (e.g. Linen,
consumables, janitorial items, equipment, first aid kit, etc.) to Team Leader for action

Report any accidents and incidents to the Team Leader in accordance with set policies
and procedures

Take steps to minimise the risk by identifying and reporting potential hazards in the
workplace to the Team Leader to ensure appropriate controls can be implemented

Maintain and further develop professional and technical knowledge by attending
meetings including monthly employee meetings and employee training and
development activities as directed

Demonstrate behaviours that support organisational values and a positive workplace
culture

Work collaboratively with peers and colleagues to achieve client and organisational
objectives

The responsibilities as specified above may be altered in accordance with the changing
requirements of the position.

**_Core Competency/Capability _**:

- (NDS DSD 3) _
- These six core competencies are the capabilities that need to be demonstrated in order for _
- the incumbent to be functional in their role and links to the NDS competency framework _
- Sector & organisation purpose & values _

Working knowledge of a human rights based approach to supporting a person with a
disability and the services provided, the individual and community context, and sector
and organisational purpose and values. Applies the approach and values in own work
- Leadership & teamwork _

Works collaboratively with team members. Organises own workload. Checks own work
and work of others, providing guidance to less experienced staff. Shares knowledge
and information with team members. Able to work with mínimal supervision, knowing
when to escalate issues
- Communication _

Deals with non-routine enquiries. Uses effective listening skills and seeks, provides
and/or shares inf