Telecommunications Coordinator

6 days ago

Brisbane, Australia Queensland Government Full time

**About the role

Manage all aspects of the Switchboard operation, including staff, to ensure efficient utilisation through coordination and delegation. Manage matters associated with the telecommunications equipment including replacement of faulty telecommunications equipment and programming of DECT and pager hardware,

About you

Manage the training of all staff in Switchboard operations, regularly review their efficiency and maintain accurate training records including all QH mandatory training;
Manage faults on Operator Consoles/equipment and escalate problems according to Switchboard Procedure;
In consultation with and under instruction from Telecommunications Manager, deal with difficult calls and complaint/problem resolution in accordance with MNHHS policy;
Supervise all switchboard staff in the performance of their duties

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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